Personal Consultant

Job Details
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Department: State Trustees Limited
Work Type: Fixed term - part time
Job Function: Customer Service / Call Centre
Classification: CL 2
Work Location: North West - Bendigo
Reference: VG/CS/1335659E
Closing Date: 03-Jun-2018
Salary Range: $51,640 - $70,137
Job Duration: until 28 December 2018
Attachments: Personal Consultant position description.pdf (PDF, 411KB)
Job Specification

Contact: Recruitment Team

Position Details

  • Bendigo location
  • 5 x fixed term part time roles until 28 December 2018
  • Work 4 hours per day, 5 days a week
  • Rewarding role in a fun and nurturing environment
  • Applications close 3 June 2018

About the Company
State Trustees is a state government owned company that plays an important role in building awareness and educating the community to protect the legacy and financial affairs of Victorians - we believe every Victorian deserves to live on, that's why we exist. We employ close to 400 people, across three office locations, our people come from a diverse range of backgrounds and industries providing administration, trustee and estate related services to the Victorian community.

We make a difference in the lives of Victorians by providing an empathetic, dedicated and client centric service - the best interests of our clients are at the heart of everything we do.

About the Role
A core service of State Trustees is protecting the financial and legal interests of thousands of Victorians who are unable to manage their own affairs because of illness, injury or disability. Our customer contact centre within our Operations division provides the first point of call contact for clients who have been appointed by the Victorian Civil and Administrative Tribunal (VCAT).

Role Requirements
We have an excellent opportunity for some enthusiastic individuals to join our in-house customer contact centre located in the heart of Bendigo and be responsible for:

  • Effectively managing in-bound calls from a unique client base
  • Handling enquires around personal financial circumstances
  • Approving financial transactions
  • Resolving enquires
  • Maintaining and updating the client database
  • Providing exceptional customer service

To be successful you will need to demonstrate;

  • Superior communication and customer service skills
  • Previous experience in a busy customer service  and team based environment
  • Sound problem solving and decision making skills
  • Understanding of financial concepts
  • Computer literacy with a minimum typing speed of 40 wpm and a high level of accuracy

Experience within a contact centre environment will be highly regarded.

Employee Benefits
We offer a range of employee benefits, around career development, community focus, health and well-being and work life balance. These include education assistance, higher personal leave days, extended leave scheme, flexible working arrangements, employee assistance program, reward and recognition program, free consultative will, retailer discounts, wholehearted giving and social club. 

Watch our video on why we are a great organisation to work for and why you should consider joining State Trustees by copying and pasting this link in your browser;

How to Apply
Click the Apply button to commence the application process. In your application, please address the “Knowledge, skills and experience requirements” section in the attached Job Specification.

Employment at State Trustees is conditional upon satisfactory Criminal History Check and Anti Money Laundering Check.

State Trustees is an Equal Opportunity Employer and values Diversity.

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