Senior Engagement Officer

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don’t hesitate to get in touch with the contact person listed on this ad.

For more information on working with us and our recruitment process, please visit

We’re proud of the important work we do across Victoria. Want to be part of it?
Job Details
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Department: Department of Justice and Community Safety
Work Type: Fixed term - full time
Job Function: Community Services
Classification: VPSG5
Work Location: Melbourne - CBD
Reference: VG/D01120
Closing Date: 06-Oct-2022
Salary Range: $103,920 - $125,735
Job Duration: 3 years
Attachments: Position Description - FRS VPS5 Senior Engagement Officer - D01120 - September 2022.docx (Word, 542KB)

Contact: Alison Heap on 0407 521 807

Position Details

  • Utilise your knowledge of restorative theory, principles and processes, and its application ensuring trauma-informed service delivery.
  • Fixed term role available upto 3 years.
  • VPS Grade 5: $103,920 - $125,735 plus superannuation.


The Department of Justice and Community Safety (the department) is seeking a Senior Engagement Officer to provide a critical role in the Redress Design and Delivery, Police and Community Safety team.


About the business unit

Redress Design and Delivery is responsible for developing and implementing redress schemes that acknowledge past harm, provide a range of support options for individuals who have experienced harm, and operate independently from the organisation responsible for causing the harm. It provides high-quality strategic policy advice, makes recommendations to government for new scheme design and operational models, and is responsible for administration and delivery of frontline services.

Redress Design and Delivery has six key areas: an Executive Office, Operations and Strategy, Support Services, Assessments, Restorative Engagement, and an area dedicated to new Scheme Design.

Specifically, the business unit is: 

  • administering a redress scheme for Victoria Police employees who have experienced workplace sex discrimination and/or sexual harassment. This redress scheme provides front-line support services, assessment of applications, and provision of financial redress outcomes to eligible participants and is implementing a tailored Restorative Engagement program.  
  • delivering a redress scheme for Fiskville affected persons in response to recommendations from the 2016 Inquiry into the Fiskville Training College Final Report. When implemented, the scheme will provide full redress, which acknowledges past harm and offers financial and non-financial support.
  • leading a plan to design and establish Australia's first redress scheme for Victorian women who had their children taken from them under historic forced adoption practices in response to the 2021 Parliamentary Inquiry into Historical Forced Adoption in Victoria.

The Restorative Engagement team coordinate and deliver the Restorative Engagement Program (REP) for the police redress and liaise directly with participants who choose to engage in this process. The team is also responsible for developing restorative engagement policy and processes relevant to other redress schemes.


About the role

The REP Senior Engagement Officers provide trauma-informed support to participants and coordinate tailored processes in line with the program guidelines and objectives. They work to ensure that each participant is supported at all stages of the restorative process, consistent with individual needs and circumstances, and work to ensure a meaningful outcome for each participant.

This position will work collaboratively with the Senior Manager, Restorative Engagement to contribute to program and policy development to support the overall operations of restorative practice in the new Fiskville Redress Scheme.

This position requires dealing with material that can be challenging and distressing. This role will best suit a candidate who is resilient and empathetic.  

To learn more about this role before applying, please read the attached position description.


About you

To be successful in this role, you will have:

  • Demonstrated ability to deliver program outcomes with detailed knowledge of restorative theory, principles and processes, and its application ensuring trauma-informed service delivery.
  • Practical experience in case management, facilitation, stakeholder engagement or program monitoring and evaluation within a program delivery context.
  • Sound knowledge and experience in Government administrative processes and reporting.
  • Demonstrated ability to prepare well-written, timely, concise, accurate and audience-appropriate briefings and reports.


How to apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.


For all VPS employees, due to the new JSE policy, please apply through the JSE only to be considered for this position.

For this particular vacancy, priority consideration applies to Victorian Public Service (VPS) and select employees of the Victorian Public Sector who apply through the Jobs Skills Exchange (JSE) jobs board platform.


The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the department's obligations under the Occupational Health and Safety Act 2004 (Vic). Therefore, there is a requirement that all DJCS employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes.

Prior to commencement of employment with the department you will need to provide evidence that you are vaccinated against COVID-19.

Upon commencement of employment with the department you will be required to provide evidence that you have an up-to-date vaccination status within the timelines specified by the department into the DJCS Service Portal. This includes evidence of all doses of a COVID-19 vaccine required by the department (from time to time).

Acceptable evidence includes:

  1. 1.    COVID-19 digital certificate or ATAGI exemption certificate (available via your myGov account)
  2. 2.    Your immunisation history statement (available via your myGov account)

Other documentation outside the above will not be accepted as evidence of having received your COVID-19 vaccine doses.

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