Redress Case Managers / Senior Consultants

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

For more information on working with us and our recruitment process, please visit

We’re proud of the important work we do across Victoria. Want to be part of it?
Job Details
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Department: Department of Justice and Community Safety
Work Type: Fixed term - full time
Job Function: Consulting and Strategy
Classification: VPSG5
Work Location: Melbourne - CBD
Reference: VG/D01193/D01194SEP2022
Closing Date: 06-Oct-2022
Salary Range: $103,920 - $125,735
Job Duration: 1 year and 3 years
Attachments: PD - FRS VPS5 Senior Consultant Redress Design Sept 2022.pdf (PDF, 229KB)
Job Specification

Contact: Jennie Burton on 0409 331 104

Position Details

  • Utilise your case management expertise to provide support and advice to the Redress Design branch.
  • 2 x Opportunities to work with a high-performing and passionate team in the Victorian Public Service
  • 1 x Fixed term for 12months, full time opportunity
  • 1 x Fixed term for 36 months, full time opportunity
  • VPS Grade 5: $103,920 - $125,735 plus superannuation.


About the Business Unit

Redress Design and Delivery is responsible for developing and implementing redress schemes that acknowledge past harm, provide a range of support options for individuals who have experienced harm, and operate independently from the organisation responsible for causing the harm. It provides high-quality strategic policy advice, makes recommendations to government for new scheme design and operational models, and is responsible for administration and delivery of frontline services.

Redress Design and Delivery has six key areas: an Executive Office, Operations and Strategy, Support Services, Assessments, Restorative Engagement, and an area dedicated to new Scheme Design. The Scheme Design area is a specialist team responsible for developing policy parameters and key components for specific redress schemes.


About the Role

The role of the Senior Consultant is to:

  • Provide victim-centric case management to participants of the schemes and supporting them through the application process.
  • Work collaboratively with participants to develop support plans and assist them to navigate the schemes from initial engagement to transition and exiting.
  • Maintain and enhance practice consistency with a focus on continuous improvement.


About You

As our ideal candidate, you will be able to demonstrate:

  • Significant experience in providing victim-centric case management to vulnerable individuals, with specialist knowledge in allied health, or working with victims of crime, abuse and/or sexual violence
  • Highly developed client engagement and case formulation skills, including excellent communication skills
  • Ability to clearly articulate policy framework for the scheme and the unique considerations of participant-centred restorative justice.


  • A qualification and relevant experience in counselling, social work, psychology, and/or nursing
  • Experience in victim support and/or case management is essential
  • Experience in the health sector in fields such as oncology and palliative care would be an advantage (Fiskville Redress) or working with victims of crime, abuse and/or sexual violence (Police Redress).


How to Apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. 

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening. 

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.


  • For this particular vacancy, priority consideration applies to Victorian Public Service (VPS) and select employees of the Victorian Public Sector who apply through the Jobs Skills Exchange (JSE) jobs board platform.

  • For all VPS employees, due to the new Jobs Skills Exchange (JSE) policy, please apply through the JSE to be eligible to be considered for this position in the first round.



The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the department's obligations under the Occupational Health and Safety Act 2004 (Vic). Therefore, there is a requirement that all DJCS employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes.  

Prior to commencement of employment with the department you will need to provide evidence that you are vaccinated against COVID-19.  

Upon commencement of employment with the department you will be required to provide evidence that you have an up-to-date vaccination status within the timelines specified by the department into the DJCS Service Portal. This includes evidence of all doses of a COVID-19 vaccine required by the department (from time to time). 

Acceptable evidence includes: 

  • COVID-19 digital certificate or ATAGI exemption certificate (available via your myGov account) 

  • Your immunisation history statement (available via your myGov account) 

Other documentation outside the above will not be accepted as evidence of having received your COVID-19 vaccine doses.  

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