• Utilise your administrative expertise to provide support and advice to the Victims of Crime Financial Assistance Scheme
• A fixed-term, full-time opportunity to work with a high-performing and passionate team in the Victorian Public Service until 31st December 2026
• VPS Grade 3: $79,122 - $96,073 plus superannuation.

About the Business Unit:

The Department of Justice and Community Safety are seeking an Intake & Triage Officer to join the new Victims of Crime Financial Assistance Scheme, providing intake & triage of new applications, while supporting victims through providing interim assistance to respond to their immediate needs.

This is an exciting opportunity to deliver a major new initiative for victims of crime. The FAS is a landmark reform that will replace the judicially based Victims of Crime Assistance Tribunal with an administrative scheme that prioritises the needs of victims and supports their recovery from violent crime.

The FAS represents a major leap forward in the government's response to victims of crime. Established under the Victims of Crime (Financial Assistance Scheme) Act 2022 the FAS provides financial assistance through a simple and easy to navigate process that is fair, sensitive, and responsive to victims' needs.

About the Role:

Reporting to the FAS Intake and Triage Supervisor, you will review FAS applications to ensure they are ready for the FAS assessment team to action. You will have direct contact with victims and their support people to ensure applications are complete.

Some of your duties will include:

• Receiving and reviewing applications for financial assistance in readiness for assessment
• Determining priority and complexity of applications.
• Making interim decisions on urgent applications.
• Reviewing and processing payments of authorised future expenses
• Playing a key role in delivering an inclusive, trauma-informed and victim-focused service.

To learn more about this role before applying, please read the attached position description.

About You:

To be successful in this role, you will have:

• Experience in the delivery of victim support services or similar services working with people affected by trauma
• Experience responding to and communicating with victim survivors in a sensitive, respectful, and empathetic manner
• Commitment to pursuing a culturally safe workplace and organisation and improved outcomes for Aboriginal people, aligned with the principle of self-determination.

To learn more about the Technical Expertise you will require, please read the attached position description.

Qualifications/Requirements:

• A relevant tertiary qualification and/or experience in operations, community services, social work, criminology, psychology, victim services, and/or family violence is desirable.

 How to Apply:

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad. 

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.