About the Department

The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st century economy and society.

About the Division

IT Services Branch enhances the service and support provided to corporate staff, teachers, principals and school administrators by efficiently and effectively managing infrastructure, security and application incidents and requests.

The function of the 'IT Services Branch, IT Operations Unit' is as follows:

Maintain and support the infrastructure and systems to deliver the capabilities and services to meet required business service levels.

About the Role

This role provides support service delivery, including application and technical support; including expertise and compliance, across a diverse range of services for corporate and school customers across the department and education sector.

The role is responsible for:

• Provision of quality frontline support services through multiple contact methods and tasks.
• Provision of effective, efficient and compliant support services in a timely and consistent manner.
• Maintaining strong customer focus and engagement at all times, across all customers and functions.
• Maintaining strong team and individual approach to delivery of support services.
• Maintaining engagement and relationships with other support teams to deliver timely and seamless support.
• Investigating and resolving complex technical and application incidents and requests and, report findings and improvement opportunities.
• Other duties as directed.

Attributes

Working Collaboratively: Cooperates and works well with others in pursuit of team goals. Shares information and acknowledge others' efforts. Steps in to help others where required.

Outcomes Thinking: Articulates how work, policies and services fit into department's objectives. Accepts responsibility for own actions. Shows commitment to completing work activities effectively.

Desirable Qualifications and Experience

• Essential Working with Children (Employee)
• Desirable: Degree or Certificate in Information and Knowledge Management
• Desirable: ITIL V4 Foundation accreditation
• Desirable: Experience with School Applications including CASES21, and Student Insight

Further Information

For more details regarding this position please see attached position description for the capabilities to address in application.

The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page

Applicants requiring adjustments can contact the nominated contact person.

Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.

For further information pertaining to the role, please contact Mario Saltalamacchia Manager IT Service Support via mario.saltalamacchia@education.vic.gov.au. To submit your formal application, please click Apply now. 

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.

Please let us know via email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.

Applications close 11:59pm on 8-Dec-2024