About the Role

This is a fixed term full time role until 30 June 2028. 

The Senior Program Advisor, Restorative Engagement and School Support Branch, will play a critical role building, maintaining and strengthening the branch's business systems, records management, data, reporting, and other operational requirements. The role is responsible for:

• Data collection and analysis
• Records and case management systems and processes
• Reporting and evaluation
• Business systems and processes including leading operational projects on request
• Documentation of procedures, processes and protocols

• Branch induction and training in all of the above

The role will also be required to perform other duties to support branch business and system needs.

The role requires demonstrated experience and expertise using multiple information technology platforms, attention to detail, excellent organisation skills and strong written and verbal communication skills. Given the highly sensitive nature of the Branch's work, empathy, resilience, confidentiality and self-awareness are all particularly important skills to bring to the role.

The Senior Program Advisor will work flexibly across the Branch based on capacity and demand, and will also be required to support the work of the broader OPSEC Division on request.

A solid understanding of data manipulation, analysis and reporting, visual data presentation skills, and experience in extracting and presenting data from relational databases is essential to e role. Understanding of ITIL processes and best practice management of IT applications is also required.  

The role would suit someone who thrives in an environment that values continuous improvement and displays initiative and commitment.

About the Restorative Engagement and School Support Branch

The Restorative Engagement and School Support (RESS) branch sits within the Operational Policy, School Engagement and Compliance division and is responsible for supporting Victorian government schools and the department respond to current and historical incidents of child sexual abuse by an adult working in a Victorian government school. The Branch has two units:

• The Sexual Harm Response unit which supports schools and other areas of the department respond to allegations, findings, and charges of child sexual abuse by an adult working in a Victorian government school, with a focus on child safety and wellbeing
• The Restorative Engagement and Support unit which is responsible for a number of streams of work providing information and assistance to former students who experienced sexual abuse in a Victorian government school, including a website and telephone service for victim-survivors, a restorative engagement program, and supporting schools to engage with former students who are victim-survivors of abuse with sensitivity, respect and accountability.

The branch manages a variety of functions to support its two work units including the department's counselling assistance payments for current and former students who have experienced child sexual abuse by an adult working in a government school, the branch's case and records management system, and reporting to senior leaders on the work of the branch.

About the Operational Policy, School Engagement and Compliance Division

The Operational Policy, School Engagement and Compliance (OPSEC) Division supports and empowers school leaders and others to understand and navigate and meet complex policy and regulatory requirements, and to foster engagement and trust in the department.

OPSEC Division is a supportive, respectful, positive, and collaborative team with a culture of high integrity, responsiveness and accountability.

Mandatory Qualifications and Experience

Demonstrated knowledge of various Microsoft software, Salesforce, SharePoint, and similar platforms.

How to Apply

To apply, please click ‘Apply Now' and include your resume and a supporting letter (no more than 2 pages) outlining your suitability for the role.

Further Information

A position description outlining the general role, capabilities and key selection requirements for this VPS grade is attached.

For further information or questions about this role, please contact Kate Taylor, Team Leader - Programs, Restorative Engagement and School Support branch on Mobile: 0436 453 496 or email: kate.taylor3@education.vic.gov.au

The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page

Applicants requiring adjustments can contact the nominated contact person.

Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.

Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.

Applications close 11:59pm on 21 October 2026.