About the Role

The role is phone-based within our Contact Centre for general enquiries. The incumbent supports the delivery of exceptional client service through all contact channels available to our clients, staff and stakeholders. With a client focus, the incumbent delivers exceptional client assistance, providing timely support and quality service solutions.

About the Division

The Operations and Governance Division (OGD) provides day-to-day support for schools and regions, encompassing school governance and operational issues, client enquiries and contact centre technologies, complaint management and improvement process, support for principals in the management of complex matters and provision of advice and training for school council members. ​​​​​​​The Division leads and coordinates various other functions in SRS, including workforce planning and staff recruitment, business and risk planning, audit reporting and quality assurance of correspondence and briefings.

About the Department

The department provides a wide range of learning and development support and services.

The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres.

Attributes

The role requires flexibility, adaptability and the ability to work collaboratively with within a Team environment. We are focused on learning, growth, trying new things and helping others to achieve team goals.

Desirable Qualifications and Experience

Contact Centre/phone-based Client Service experience is desirable.

Further Information

For more details regarding this position please see attached position description for the capabilities to address in application.

The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page

Applicants requiring adjustments can contact the nominated contact person.

Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.

For further information pertaining to the role, please contact Troy Buxton – Acting Manager, Contact Centre via email (Troy.Buxton@education.vic.gov.au)

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.

Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g. large print) due to any viewing difficulties or other accessibility requirements.

Applications close 11:59pm on 11/02/2026