The Community Liaison and Engagement Officer, reporting to the Manager, Community Liaison and Engagement, will primarily be responsible for complaints management and communications between the department, school communities and the general public. They will be proactive in familiarising themselves with departmental policies, initiatives and practices and support schools in navigating these as well as supporting relevant departmental reporting requirements to ensure appropriate escalation of concerns where required.

This role is to provide high quality, responsive engagement to general enquiries from the public and school communities, in line with department policies and processes, and to effectively manage, report, monitor and resolve parent enquiries and complaints.

The role promotes and maintains strong relationships with key stakeholders and other regional and central staff to ensure consistent, high-quality practice across the region, and work proactively with principals and schools to develop processes and policy regarding complaints management.

The Community Liaison and Engagement Officer will have a high level of written and verbal communication skills across a range of stakeholders, experience in engaging in complex and sensitive matters, and an ability to build relationships.

How to Apply :

Please submit your CV along with a cover letter addressing the key selection criteria outlined in the Positon Description. Your application should clearly demonstrate your skills, experience, and suitability for the position.

For more details regarding this position please see attached position descriptions.Interested applicants are encouraged to contact Tim Howarth, Manager Strategic Projects and Engagement on 0436 801 063 or Timothy.Howarth@education.vic.gov.au 

The Department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page

Applicants requiring adjustments can contact the nominated contact person

Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.

Applications close 11:59pm on Wednesday 1 April 2026.