About the Branch

Located across the four VECRA regions and the central office, the Operations Branch manages and supports regional teams to deliver VECRA's core regulatory work. The regional teams comprise authorised officers, compliance officers and support staff who assess and rate National Quality Framework (NQF) services against the National Quality Standard (NQS), conduct inspections to monitor compliance with the National Law, Children's Services Act and Child Safe Standards, as well as investigating alleged non-compliances.

About the Role

An exciting opportunity is available for a highly motivated individual with strong attention to detail and a passion for meaningful work to support area-based teams within VECRA.

Supported by a comprehensive training program, the Operations Manager and other senior colleagues, the successful candidate will undertake a range of administrative, regulatory and compliance activities, including:

• providing administrative support to the area or region, assisting with report writing, and undertaking other administrative and regulatory activities as required by the Operations or Regional Manager
• conducting compliance service visits across a range of education and care settings, including outside school hours care, occasional care services, long day care and kindergarten programs, to assess compliance against the National Law and associated Regulations (or the Victorian Law and Regulations where relevant)
• supporting senior and experienced authorised officers to undertake regulatory visits, as directed
• assessing complaints and incident notifications received from a range of stakeholders, including parents, community members, educators, approved providers and services, and applying a systematic and consistent approach to the management and triage of notifications
• preparing compliance documentation, including correspondence, observation notes, compliance reports and records relating to notable incidents identified during compliance service visits
• attending and actively participating in team meetings
• communicating effectively with a range of internal and external stakeholders to share information and support regulatory activities
• ensuring the quality and accuracy of data through timely input and maintenance within the National Quality Agenda IT System.

Attributes

To be successful in this role, you will have: 

• strong planning and organising skills, including the ability to use systems and processes to manage work priorities and meet timelines
• strong critical thinking and problem-solving skills, including experience with data entry and management, and an ability to identify and implement process improvements
• sound judgement and an ability to make decisions on low-risk matters

• strong interpersonal skills and the ability to engage with a range of internal and external stakeholders, including ECEC services and families 
• the ability to communicate clearly, accurately and professionally both verbally and in writing 

• demonstrated strong general administrative skills, advanced computer skills and the ability to follow business rules and guidelines, including when sharing sensitive information
• a proven ability to work collaboratively with others to build productive and respectful relationships with stakeholders and team members
• an understanding of the Regulatory Authority's work, including the duties of Authorised Officers (or the ability to quickly acquire an understanding).  

While you will ideally have experience in administration, compliance, investigations or working in an early learning environment. Candidates with suitably transferrable skills will be considered and are encouraged to apply. 

Regional information and travel requirements

There are two ongoing VPS 3 positions based at our Ballarat office.

Compliance officers are required to travel within their designated work area and at times across the South Western Victoria region. Typical work arrangements include a balance of working independently while undertaking visits to early childhood education and care services, and working from the Ballarat office as part of a collaborative and inclusive team. The role may occasionally require planned overnight travel.

Applicants should be aware that travel and office attendance requirements are an inherent part of this role. By applying, you are confirming your willingness to meet these requirements.

Qualifications and Experience  

Desirable: Relevant qualifications in compliance, regulation, business administration, early childhood education or similar. 

Essential: Successful applicants will be required to hold a valid Victorian Working with Children's Check and Victorian driver's licence. 

Further Information  

Applicants are required to submit a CV and cover letter (max 2 pages for cover letter) summarising their skills, relevant experience and suitability to the role.

Your cover letter should demonstrate how your skills and experience align with the capabilities outlined in the attached Position Description.

VECRA values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for VECRA, diversity and inclusion, and our employment conditions visit the VECRA website and our Diversity and Inclusion page.

For further information pertaining to the role, please contact Carmen Sammut, Operations Manager via 03 4334 0557 or Carmen.Sammut@education.vic.gov.au. 

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to VECRA will be treated in the strictest confidence.

Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g. large print) due to any viewing difficulties or other accessibility requirements.

Applications close 11:59pm on 04 November 2026.