Helpdesk Associate

Business Systems Unit Business Systems Unit (BSU) leads, develops and supports the Department’s Early Learning and Health and Well-being systems and collaborates on related organisational change. It does this by: linking ECSEG information requirements and their technological solutions; delivering services and projects for and on behalf of Business sponsors within ECSEG; and supporting requests from regional offices and services across the state. We have skills in project management, business analysis, system testing and administration, helpdesk support, change management,vendor management, training and communications to deliver positive outcomes, governance, procurement and financial skills to manage accountabilities.
Job Details
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Department: Department of Education and Training
Work Type: Ongoing - full time
Job Function: Customer Service / Call Centre
Classification: VPSG3
Work Location: Melbourne - CBD
Reference: VG/DET/ECSEG/26056
Closing Date: 29-Mar-2017
Salary Range: $63,629 - $77,259
Job Duration: N/A
Attachments: 5718 - Help Desk Associate 02-05-16.doc (Word, 109KB)
Job Specification

Contact: Ms Parul Singh
(03) 8392 5065

Position Details

An exciting opportunity exists for a highly self-motivated team player to co-ordinate, support and test a number of Microsoft Soft and SharePoint Applications. The successful incumbent will be responsible for the provision of first level support for all early childhood business applications operated by DET.

The successful applicant will provide a single point of contact for all external users and regional and central office DET staff requiring assistance for applications.

They will also be required to respond to, manage and resolve incidents/requests/problem and is expected to perform these tasks in a manner that provides customer service excellence to the business.

Other responsibilities include providing regular updates to users on the status of their incidents/requests, ensuring Service Level Agreements are met or exceeded and the general provision of superior and timely user support.

This is an excellent opportunity to develop your career and to have an impact on the Victorian education system.

If this opportunity appeals to you, you may wish to discuss it further with Ms Parul Singh on (03) 8392 5065.

For more details regarding this position please see attached position description.Department of Education and Training is committed to diversity. The Department places considerable effort and resources into responding to the needs of staff with a disability.  People from disadvantaged groups are encouraged to apply for this position. Information about the Department of Education and Training’s operations and employment conditions can be obtained from the following websites:www.education.vic.gov.au and http://www.education.vic.gov.au/hrweb/Pages/default.aspx.

Applications close 29/3/2017


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