Maternal and Child Health Telephone Counsellors

Specialized knowledge and experience in providing a maternal and child health service, paediatrics, midwifery, child development and community health. An ability to engage with families, identify issues and provide an appropriate response. Highly developed analytical and conceptual skills including the proven ability to provide workable solutions to complex client and service delivery issues.
Job Details
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Department: Department of Education and Training
Work Type: Ongoing - part time
Job Function: Medical and Nursing
Classification: NurED 4B
Work Location: Melbourne - CBD
Reference: VG/DET/ECSEG/28939
Closing Date: 25-Oct-2017
Salary Range: $90,862 - $94,211
Job Duration: N/A
Attachments: PDGN4B_MCH_Nurse_Telephone_Counsellor_PHPB.docx (Word, 324KB)
Job Specification

Contact: Susan Bell
03 8392 9137

Position Details

Maternal and Child Health Telephone Counsellors 1.08 FTE as part-time positions

Ref: ECSEG/28939

An exciting opportunity exists to join the team on the Maternal and Child Health Line.

  • Contribute to providing a quality, professional, twenty four hour maternal and child health telephone service to promote and support the health and wellbeing of families and young children from birth to school age.
  • Provide a secondary consultancy role to other service providers on matters relating to maternal and child health.
  • Accurately enter information into a database to provide data, including statistical information on caller demographics.
  • Contribute to the development of a team approach to staff development.
  • Participate and co-operate with managers in consultative processes to improve occupational health and safety, using the relevant tools and systems available such as procedures, guidelines and policies.
  • Observe safe working practices and, as far as possible, protect your own and others' health and safety.
  • In addition to proficiency in professional nursing practices and procedures, have an understanding of contemporary maternal and child health and social issues facing families, and the resources available within the community for resolving these issues.
  • While guided by established policies, provide an autonomous service within the limits of professional nursing practice.
  • Demonstrate considerable interpretation and understanding of maternal and child health policies, contemporary issues and community services to which families may be referred.
  • Promote and actively link families to local maternal and child health services and other locally based support services for families.
  • Work co-operatively with team members, managers and stakeholders
  • Communicate in a professional and sensitive manner, and respect confidentiality

Regional and Rural applicants are encouraged to apply.

The Department is a flexible and inclusive workplace. 

For more details regarding this position please see attached position description.

Department of Education and Training is committed to diversity. The Department places considerable effort and resources into responding to the needs of staff with a disability.  People from disadvantaged groups are encouraged to apply for this position.

Information about the Department of Education and Training's operations and employment conditions can be obtained from the following and

Applications close 25 October 2017

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