Device Insurance Manager

Device Insurance Manager, VPS5, Ongoing/Full-Time Enjoy a career that makes a difference by helping to shape the education experience for Victoria. Be part of a vibrant Department culture with a strong sense of community and inclusion. Join the Education State. At the Department of Education and Training, we are committed to giving every Victorian the best learning and development experience, making our state a smarter, fairer, more prosperous place.
Job Details
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Department: Department of Education and Training
Work Type: Ongoing - full time
Job Function: Projects
Classification: VPSG5
Work Location: Melbourne - CBD
Reference: VG/DET/FPISG/20011553A
Closing Date: 29-Jun-2022
Salary Range: $103,920 - $125,735
Job Duration: N/A
Attachments: PD_20011533 Devices Insurance Manager VPS5 Ongoing (1).docx (Word, 104KB)
Key Selection Criteria

Contact: Kartik Shah

Position Details

The Information Management and Technology Division guides the Departments' digital capability and is leading digital transformation for the Department including Victorian government schools. The Division architects, manages and supports the largest technology network in Victoria, supporting a user base of approximately 750,000 staff and students.

IMTD provides innovation and leadership in the transformation and management of the Department's digital capability through the implementation of solutions on the department's cloud environment (IaaS), enterprise cloud platforms (PaaS) and software (SaaS), using agile practices with a focus on user experience, security, and integration.

As a valued member of the diverse IMTD team, you will have the opportunity to be part of influencing the new way of working for the department through your strong technical skills and customer centric approach.

About the opportunity

A fantastic Ongoing opportunity for a Device Insurance Manager within the IT Services Branch / Service Delivery where you will lead and manage insurance provision for devices and associated services provided under the Service Delivery Unit, in particular teacher and student devices.

The role will have a strong focus on:

  • Contract management
  • Efficient and effective service delivery and;
  • High levels of client satisfaction

Key elements of the role include:

  • Management and execution of device insurance services provided by contracted suppliers.
  • Efficient, effective, and timely management of associated budgets proactive management of data.
  • Planning and reporting across device insurance programs.

About you

As our ideal candidate, you will:

  • Have a passion to support Victorian Government Schools with high quality customer service and support via multiple communication channels.
  • Demonstrate organisational and time management skills, including the ability to work under pressure Have attention to detail and accuracy, in particular on reporting and sharing information Know how to communicate, engage stakeholders and collaboration skills, establishing you as a solid source of advice and guidance.
  • Have advanced knowledge and experience using a range of applications including Microsoft Office, Excel, Project, and SharePoint
  • At least 5 years' experience in the management of insurance processes and claims management.

Department of Education and Training is committed to diversity. The Department places considerable effort and resources into responding to the needs of staff with a disability. People from disadvantaged groups are encouraged to apply for this position. If you require assistance, with the recruitment process, have accessibility or adjustment requirements, please communicate with the contact person listed on this job advertisement or contact the People Division via email:

Information about the Department of Education and Training's operations and employment conditions can be obtained from the following websites: and

Applications close 29th June 2022.

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