Incident Support Coordinator

The Incident Support Coordinator is a position in the new Incident Support and Operations Centre announced by the Minister for Education in February 2018. The purpose of the role is to provide high quality incident advice and support to school principals regarding incidents that impact, or risk impacting on the health and wellbeing of students or on the continuity of school operations. To be successful in the Incident Support Coordinator role, you will possess the ability to: - demonstrate an understanding of an evidence informed framework for managing incidents of a potentially harmful and distressing nature in schools - provide emotional support to callers - provide referrals to other areas within the Department or externally
Job Details
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Department: Department of Education and Training
Work Type: Ongoing - full time
Job Function: Customer Service / Call Centre
Classification: VPSG3
Work Location: Melbourne - CBD
Reference: VG/DET/RSG/1365930A
Closing Date: 20-Nov-2018
Salary Range: $66,699 - $80,987
Job Duration: N/A
Attachments: 9581 - Incident Support Coordinator 17-08-18.doc (Word, 221KB)
Job Specification

Contact: Michelle Roberts
(03) 7022 0278

Position Details

This is an exciting opportunity to work in the new Incident Support and Operations Centre where you would provide high quality incident advice and support to principals.

The successful applicant will be required to work in a high-pressure environment, within short timelines, when an emergency or incident occurs.

As an Incident Support Coordinator, key responsibilities include:

  • Elicit key information from callers reporting incidents, accurately and succinctly record this information
  • Categorise incidents according to severity of impact upon the school community and individuals
  • Identify emerging issues, risks and trends impacting upon the safety and security of school communities
  • Triage calls of a serious incident and make appropriate referrals
  • Contribute to and implement quality assurance frameworks systems and processes
  • Provide timely, accurate and consistent advice to principals, school leaders and regional staff relating to incident management

 

A sound understanding and knowledge of policy and legislation related to child protection, child safe standards, emergency management, reportable conduct is required.

In addition, an understanding of evidence informed framework for managing incidents of a potentially harmful and distressing nature in schools is desirable.

A Bachelor's degree in Psychology, Social Work or equivalent will also be highly regarded.

The role may require the successful candidate to undertake shift work, and be available outside of business hours to support the department and whole of government emergency management operations. This is anticipated to occur infrequently at times of significant emergencies.

For more details regarding this position please see attached position description.

When applying your application will require the following:

  • A cover letter
  • Response to the Key Selection Criteria outlined in the attached position description (no more than half a page per criteria)
  • A resume

The successful applicant must hold a current Working with Children (WWC) check, and will be required to consent to and undergo a Police Record Check.


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