Incident Response Officer

The Security and Emergency Management Division supports Schools and Regional Services essential role to make it easier for children, families, schools, and service providers to access responsive and high quality support and services. The Division’s vision is one of education communities that are physically and psychologically safe. The Security and Emergency Management Division delivers this vision by managing risks and incidents that may impact the health and wellbeing of children and young people, or that may impact school operations or educational services delivery.
Job Details
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Department: Department of Education and Training
Work Type: Ongoing - full time
Job Function: Customer Service / Call Centre
Classification: VPSG2
Work Location: Melbourne - CBD
Reference: VG/DET/SRSG/20003561X3
Closing Date: 16-Aug-2022
Salary Range: $55,439 - $71,194
Job Duration: N/A
Attachments: BRI22100003_Att3_ Position_Description.doc (Word, 229KB)
Key Selection Criteria

Contact: Tim Collins

Position Details

Ongoing - Full Time Position - Security Unit 

The division units are responsible for developing and implementing security, emergency and incident management policies and resources for all Department of Education and Training sites, staff and education communities.

Specifically, within the Security Business Unit there is the critical provision of alarm monitoring, installation, maintenance and response services to minimise the loss or damage of school equipment and infrastructure.

The primary role of the Security Unit is to install, maintain, monitor alarm and CCTV systems, as well as respond to security related issues at the Department's schools and other premises. The role will:

  • liaise with police, security service providers and school leaders over alarm activations
  • liaise and provide support with alarm system technicians working on sites
  • liaise with other emergency services in relation to emergencies at schools
  • interpret alarm activations and exercise judgement in dispatching security service providers and/or police

Incident Response Officers will also receive and process incident reports from school leaders in a timely, efficient and empathetic manner. The incident details will be recorded in the Department's database and communicated to schools, regional and corporate personnel.

The role will be required to work shift work in the 24/7 control room.

For more details regarding this position please see attached position description.

Department of Education and Training is committed to diversity. The Department places considerable effort and resources into responding to the needs of staff with a disability. People from disadvantaged groups are encouraged to apply for this position. If you require assistance, with the recruitment process, have accessibility or adjustment requirements, please communicate with the contact person listed on this job advertisement or contact the People Division via email:

Information about the Department of Education and Training's operations and employment conditions can be obtained from the following websites: and

The department's COVID-19 Vaccination Policy requires employees to have an up-to-date COVID-19 vaccination (in most cases, 3 doses) and provide evidence of their vaccination status (including exceptions), to work outside their home, either at a department worksite or another employer's workplace. For this role, you are required to provide proof of  your up-to-date vaccination status as part of the recruitment process prior to commencement of employment.  This role requires onsite attendance at one or more department work locations. 

Applications close 16/08/2022

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