THE ROLE

Housing Services Officers play a vital role in supporting the delivery of client-centered services to individuals and families who seek housing assistance or reside in public housing.

Housing Services Officers are part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing. Based in offices across the state, the role undertakes a range of tasks relating to tenancy and property management and the provision of housing advice and assistance.

Housing Services Officers are fully competent across the assigned housing functions and apply well-developed skills in all areas. They may be required to be a local reference point in processes and procedures for less experienced staff and to will work in an environment under general supervision.

ACCOUNTABILITIES INCLUDE

Assess client's needs and provide advice on housing options from a range of established policy, procedures and standards.
Identify and apply early intervention strategies to sustain tenancies.
Use persuasive skills in dealing with clients and stakeholders on all housing matters.
Please open the position description to read more.

This role requires a Working with Children Check. 
Further advice on obtaining this check can be found here: https://www.vic.gov.au/working-with-children-check 
For more information on what this means, and all other requirements, please see the Position Description.

HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. 
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. 
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.