THE ROLE

Reporting to the Chief Information Officer, the Director, Business Portfolio and Delivery Management (Families and Fairness) is a key role within the Information Technology Services (ITS) Branch. Within the branch, and through our service delivery partners, the role has the overall responsibility for these portfolio's spanning both strategic and operational functions including: Technology-Service Management of service delivery partners including Shared Service Delivery and Support (provided via the Shared Services with the Department of Health); Business Portfolio and Demand Management; Initiative Scoping and Program Planning; Delivery Management and Oversight.  It manages these aspects of the information and communication technology (ICT) function for the full breadth and depth of portfolio activity delivered by the following Divisions: Children's & Families; Disability, Fairness and Emergency Management; Family Safety Victoria.

Within that remit, the role requires a comprehensive knowledge and skills in leading those aspects of ICT management, acquired through formal (tertiary) training and relevant professional, technical or management certifications and experience.  The role also requires an understanding of policy, service delivery, regulatory, and legislative processes in the various portfolios gained through experience in similar public or private sector management or specialist roles, with a strong understanding of the social, political, and economic factors affecting the portfolio.

The role leads and manages the unit responsible the delivery of those functions and ensures the effective delivery of services to the range of demands, across the breadth and depth of the portfolios.  They take accountability for the staff and resources of this unit including related services provided via Shared Services with the Department of Health, and take responsibility for continuous improvement processes within the team.

Please open the position description to read more.

ACCOUNTABILITIES INCLUDE

• Lead the full life cycle management of technology services, products and assets across all service delivery partners, including Shared Services and Support, ensuring services meet departmental needs from inception to retirement.
• Oversee service performance, quality and governance by setting service levels, monitoring delivery, and maintaining effective frameworks, processes and standards.
• Manage ICT risk and coordinate service change, incident, problem and continuity activities to support operational integrity, security, compliance and business continuity.

Please open the position description to read more.

HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. 
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. 
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.