THE ROLE

This senior role, located in the Agency Performance and System Support (APPSS) team Goulburn Area, East Division, has responsibility for monitoring the performance of external service providers, including monitoring and implementation of the Agency Monitoring Framework (AMF). The Agency Performance and System Support program is critical to achieving departmental objectives of a connected, collaborative service system and driving good client outcomes. This includes delivering critical contract management and performance monitoring functions and ensuring funded organisation performance targets are met and client safety and wellbeing needs are met. The APSS program work closely with funded community service organisations (CSO) to ensure services provided are of the required level and in accordance with funding and service agreements. The role also has a focus on working with Aboriginal Community Controlled Organisations in the Area.

ACCOUNTABILITIES INCLUDE

• Negotiate, manage and monitor a diverse range of service agreements for funded organizations as required, against program and service targets, key performance indicators and benchmarks and support organizations to understand reporting requirements and tools to interpret performance data.
• Be responsible for and lead allocated portfolios, and/or special or complex projects and service development initiatives and provide cross-divisional and branch advice as required.
• Conduct CSO liaison and/or visits to support performance monitoring, implementation of service development initiatives and capacity-building.

Please open the position description to read more. 

COVID-19 VACCINATION
The department strongly recommends (but does not mandate) that employees maintain their COVID-19 vaccination status in accordance with current ATAGI (Australian Technical Advisory Group on Immunisation) advice, given their individual circumstances. As of June 2023, DFFH does not require evidence of COVID-19 vaccination status.

HOW TO APPLY

All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange (JSE) <https://jse.vic.gov.au/user/login?destination=/new-home-page> portal.

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. 
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. 
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.