Housing Customer Service Officers
Housing Customer Service Officers
Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.
We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.
We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities. .
If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)
Department: | Department of Families, Fairness and Housing |
Work Type: | Ongoing - full time |
Job Function: | Community Services |
Classification: | HCSO |
Work Location: | Morwell |
Reference: | VG/DFFH/COPL/00679726 |
Closing Date: | 17-Nov-2024 |
Salary Range: | $58,539 - $75,175 |
Job Duration: | N/A |
Attachments: | 2024.10.31 679726, 362509, 146128, 50507 HCSO Housing Customer Service Officers Position Description.docx (Word, 129KB) Position Description 2024.10.31 679726, 362509, 146128, 50507 HCSO Housing Customer Service Officers Position Description.pdf (PDF, 209KB) Position Description |
Contact: | Jade Cochrane jade.cochrane@dffh.vic.gov.au |
Position Details
THE ROLE
Commencement mid January 2025
The Housing Customer Service Officer (HCSO) work within a supported, supervised environment to provide public housing information and assistance to people seeking accommodation, existing renters, community service organisations and government stakeholders to ensure enquiries are handled in a client-focused and timely manner in accordance with guidelines and policies.
HCSO's assist public housing renters, their advocates, contractors, local housing offices, external agencies and other departmental and government areas over the telephone, via e-mail and through other channels of communication.
The Housing Call Centre (HCC) is a fast faced environment and is everchanging according to directions provided by the Victorian Government. A HCSO would initially embed their training knowledge by taking inbound calls relating to maintenance and then based on performance will progress to various other tasks as part of their skillset.
ACCOUNTABILITIES INCLUDE
- Provide high quality service to clients in relation to routine housing information.
- Assess client queries for housing services and make decisions from a range of established policies and procedures, legislation and regulations specific to the role.
- Review and accurately process contractor invoice claims for payment.
Please open the position description to read more.
COVID-19 VACCINATION
The department strongly recommends (but does not mandate) that employees maintain their COVID-19 vaccination status in accordance with current ATAGI (Australian Technical Advisory Group on Immunisation) advice, given their individual circumstances. As of June 2023, DFFH does not require evidence of COVID-19 vaccination status.
HOW TO APPLY
All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange (JSE) <https://jse.vic.gov.au/user/login?destination=/new-home-page> portal.
Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)
Please apply to submit your interest in this position.
Job details
|
|
Department: | Department of Families, Fairness and Housing |
---|---|
Job Reference: | VG/DFFH/COPL/00679726 |
Location: | Morwell |
Work Type: | Ongoing - full time |
Job Function: | Community Services |
Classification: | HCSO |
Salary Range: | $58,539 - $75,175 |
Job Duration: | N/A |
Date posted: | 31-Oct-2024 |
Application Close Date: | 17-Nov-2024 |
Attachments: | 2024.10.31 679726, 362509, 146128, 50507 HCSO Housing Customer Service Officers Position Description.docx (Word, 129KB) Position Description 2024.10.31 679726, 362509, 146128, 50507 HCSO Housing Customer Service Officers Position Description.pdf (PDF, 209KB) Position Description |
Contact: |
Jade Cochrane
jade.cochrane@dffh.vic.gov.au
|