THE ROLE

As a Team Leader you will be responsible to provide leadership and direction to the team of Housing Customer Service Officers (HCSO's) and VPS3 Technical Support Officer whilst allocating and managing workloads. Auditing and monitoring of key performance indicators (KPIs), providing one on one feedback with team members and promoting staff development will form vital aspects of the roll.

High analytical capabilities are required to balance staffing levels with forecasted work volume demands and tracking any impacts to this including mitigation strategies used to combat these . Support will be provided by the Service Delivery & Systems Manager in developing and motivating staff, whilst meeting the accuracy, quality and service standards set. 

The Team Leader will use their honed engagement capabilities to collaborate with stakeholders across the state to enhance outcomes for clients in Children and Families Care Services and Specialist Disability Accommodtion (SDA) through the delivery of prompt maintenance services.  This role provides the chance to improve the living environment for our young people in care services and residents in special disability settings.

The Team Leader will oversee operations of the Children and Families Care Services and SDA programs, includingstakeholder management, IT, complaints,escalations and administrative functions.  The Team Leader will play a crucial role in understanding the needs of the service partners' programs.   The role is responsible in providing reporting, navigating and manipulating PowerBI dashboards and other adhoc reporting.

In addition ot these tasks, you will also contribute to the overall management through participation as part of the HCC Leadership Team, contributing to decision making with regards to the HCC future development and departmental strategies.

The role is required to work a rotating shift between the hours of 7.00 am – 7.00 pm weekdays.

ACCOUNTABILITIES INCLUDE

• Manage the allocation of resources within and the outputs required of the work area.
• Effectively supervise and provide leadership to a team of employees by:
  • modelling behaviours integral to good people management and departmental values
  • supporting individuals to achieve their potential while maximising their contribution to achieve their goals and outcomes.  Complete and document regular 1:1 meetings with team members to provide ongoing feedback
  • where relevant, support specific improvement objectives in annual improvement plans relating to the area of responsibility
  • building and maintaining positive relationships with peers and stakeholders across the organisation.
• Manage, interpret and apply business plans and policies in own area of responsibility and provide advice to others on design and implementation issues.

Please open the position description to read more.

COVID-19 VACCINATION

The department strongly recommends (but does not mandate) that employees maintain their COVID-19 vaccination status in accordance with current ATAGI (Australian Technical Advisory Group on Immunisation) advice, given their individual circumstances. As of June 2023, DFFH does not require evidence of COVID-19 vaccination status.

HOW TO APPLY

All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange (JSE) <https://jse.vic.gov.au/user/login?destination=/new-home-page> portal.

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. 
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. 
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.