THE ROLE

The Care and Disability Services (CADS) Housing Customer Service Officers (HCSO) work within a supported, supervised environment to support the Children and Families Care Services and Specialist Disability Accommodation (SDA) programs to provide timely responses to requests for repairs and maintenance. CADS HCSO's assist these programs, their advocates, contractors, local housing offices, external agencies and other departmental and government areas over the telephone, via e-mail and through other channels of communication.

The specialised nature of this team supports improved outcomes for clients of these programs and reduces delays which would otherwise lead to interruptions to service levels, declining client experience and may impact client safety.   

ACCOUNTABILITIES INCLUDE

• Provide high quality service to clients in relation to routine housing information.
• Assess client queries for housing services and make decisions from a range of established policies and procedures, legislation and regulations specific to the role.
• Review and accurately process contractor invoice claims for payment.

Please open the position description to read more.

COVID-19 VACCINATION

The department strongly recommends (but does not mandate) that employees maintain their COVID-19 vaccination status in accordance with current ATAGI (Australian Technical Advisory Group on Immunisation) advice, given their individual circumstances. As of June 2023, DFFH does not require evidence of COVID-19 vaccination status.

HOW TO APPLY

All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange (JSE) <https://jse.vic.gov.au/user/login?destination=/new-home-page> portal.

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. 
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. 
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.