THE ROLE

Manager Intake Business Excellence Support within the People, Practice Implementation and Partnerships unit leads work and a team to support the day to day delivery of high-quality Child Protection Intake and After-Hours services.

This role leads the strategic planning and performance reporting function for Business Excellence Support ensuring an evidence base is available to support effective service responses that improve outcomes for vulnerable children, young people and their families.

With a strong focus on data analytics, reporting and data-based planning; the role develops workforce planning, business systems, processes and quality improvement initiatives that drive optimal child protection practice and service. The manager leads a team that provide dynamic operational and strategic support to these service functions. The Manager works collaboratively with key internal and external stakeholders to ensure optimum outcomes for vulnerable clients through improvements to systems, processes and service pathways.

The role also manages and leads:

·     a ‘Workflow' team that provides critical support via coordination and allocation of work to Statewide Intake and After Hours teams.

·     an administration team that supports the day to day work of Statewide Intake and After Hours.

The position requires a motivated and flexible individual who operates well in a dynamic fast paced environment with multiple stakeholders, often incomplete information and competing priorities and commitments.

ACCOUNTABILITIES INCLUDE

• Develop, coach, guide and supervise a team of staff, staff members and colleagues to encourage ongoing learning, reflection and building of capabilities.
• Lead the delivery of strategic business planning and performance reporting function for Intake ensuring an evidence base is available to support effective service responses that improve outcomes for vulnerable children, young people and their families.
• Identify emerging issues, risk, opportunities and trends impacting on the successful achievement of key business objectives and imperatives and provide high quality business intelligence and sound recommendations based on comprehensive research and investigations for improvement.

Please open the position description to read more.

HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. 
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. 
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.