Housing Services Officer, Client Support and Housing Services Team

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTQI+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities. .

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Job Details

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Department: Department of Families, Fairness and Housing
Work Type: Ongoing - full time
Job Function: Community Services
Classification: HSO1
Work Location: South West - Warrnambool
Reference: VG/DFFH/COPL/379793
Closing Date: 05-Feb-2023
Salary Range: $64,442 - $71,194
Job Duration: N/A
Attachments: HSO-1 Housing Services Officer PD, DFFH.COPL.379793, Jan 2023.docx (Word, 126KB)


PD Preview: Preview unavailable for this role
Contact: Maree Millard
03-5561-9441

Position Details

THE ROLE

Housing Services Officers play a vital role in supporting the delivery of client-centred services to individuals and families who seek housing assistance or reside in public housing.  This role also provides the first impression of the organisation and fulfils the critical role in assisting clients, the general public and other service providers.The role ensures customers are provided with accurate information and referred to the correct area. The role also includes liaising and dealing with managers, staff, key stakeholders from other government departments, public and community service organisations.

This role is part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing.

 

VACCINATION REQUIREMENTS POLICY

The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19). The department's COVID-19 Vaccination requirements policy(Word) outlines the requirements for existing employees, other workplace participants and prospective employees. Please read in full prior to applying.

 

HOW TO APPLY

All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange (JSE) <https://jse.vic.gov.au/user/login?destination=/new-home-page> portal.

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. 
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. 
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.

Housing Services Officers play a vital role in supporting the delivery of client-centred services to individuals and families who seek housing assistance or reside in public housing.  This role also provides the first impression of the organisation and fulfils the critical role in assisting clients, the general public and other service providers.The role ensures customers are provided with accurate information and referred to the correct area. The role also includes liaising and dealing with managers, staff, key stakeholders from other government departments, public and community service organisations.

This role is part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing.

Based in offices across the state and working across two teams, the role undertakes a range of tasks relating to tenancy and property management and/or the provision of housing advice and assistance that may include:

·     supporting clients attending the physical office locations

·     supporting clients contacting the Department on the telephone in the Wimmera South West Area

·     managing and maintaining tenancies

·     providing support and information on services

·     identifying and assessing Victorians' housing needs and their eligibility for services

·     allocating rental properties to eligible applicants

·     visiting and working with tenants to resolve tenancy issues

ensuring maintenance work is carried out on tenants' homes


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