Reception Team Leader, Warrnambool

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTQI+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities. .

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (

Job Details

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Department: Department of Families, Fairness and Housing
Work Type: Ongoing - flexible
Job Function: Community Services
Classification: VPSG3
Work Location: Warrnambool - South West area
Reference: VG/DFFH/COPL/379808
Closing Date: 03-Oct-2022
Salary Range: $72,751 - $88,336
Job Duration: N/A
Attachments: 2022-09-15 379808 VPS3 Reception Team Leader Wimmera South West Area PD.docx (Word, 128KB)

PD Preview: Preview unavailable for this role
Contact: Neil Arendshorst
0419 575 776

Position Details


The Reception Team Leader is responsible for the implementation of service delivery consistent with the requirements of the information Privacy Act 2000 (Vic), the Health Records Act 2001 (Vic) the Charter of Human Rights and Responsibilities Act (2006) and the Clients Charter. The role plays a key part in the planning and implementation of new service delivery models.

The position requires the individual to be solution focused, passionate about delivering quality services to both clients and internal staff, have experience working in training and project management and will be given the opportunity to build upon these skills in a dynamic and supportive professional development environment.


  • Effectively manage and improve office processes and maintain corporate information systems for records management, financial information, fleet management, client payments and ministerial correspondence as required.
  • Answer queries, provide timely advice and take follow up action as required, including correctly redirecting incoming mail and queries.
  • Arrange meetings and conferences, including coordinating papers, organising venues, catering, agendas, taking minutes and follow-up actions and making travel and accommodation arrangements.

Please open the position description to read more.


The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19). The department's COVID-19 Vaccination requirements policy(Word) outlines the requirements for existing employees, other workplace participants and prospective employees. Please read in full prior to applying.


All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange (JSE) <> portal.

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. 
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. 
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (

Please apply to submit your interest in this position.

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