Team Leader, Parentline

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTQI+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities. .

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (

Job Details

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Department: Department of Families, Fairness and Housing
Work Type: Fixed term - full time
Job Function: Community Services
Classification: VPSG4
Work Location: Melbourne - CBD
Reference: VG/DFFH/COPL/550513A
Closing Date: 03-Oct-2022
Salary Range: $90,067 - $102,192
Job Duration: to 23 August 2023
Attachments: 2022-09-19 550513 VPS4 Team Leader Parentline PD.docx (Word, 129KB)

PD Preview: Preview unavailable for this role
Contact: Andrea Evans or 9456 3539

Position Details


The Team Leader Parentline is responsible for providing leadership to a team of qualified counsellors under the guidance of the Manager. The Team leader will mentor staff skills and performance development in service delivery, including policy and procedures compliance. In conjunction with the Manager, the Team Leader will monitor the delivery and quality of telephone counselling, including via clinical staff supervision and professional development, and model best practice during operational shifts


  1. Lead a team in providing or contributing to authoritative and expert advice and recommendations consistent with organisational goals and values.
  2. Manage the allocation of resources within and the outputs required of the work area to achieve service delivery goals and expectations.
  3. Effectively supervise and provide leadership to a team of employees by: 
  • leading and supporting individuals to achieve their potential and contribution to organisational goals and outcomes including through formal and informal clinical supervision
  • modelling behaviours integral to good people management and departmental values
  • where relevant, managing and monitoring specific improvement objectives in consultation with the Manager, including staff professional development plans
  • pro-actively building and maintaining positive relationships with peers and stakeholders across the organisation.

Please open the position description to read more.


The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19). The department's COVID-19 Vaccination requirements policy(Word) outlines the requirements for existing employees, other workplace participants and prospective employees. Please read in full prior to applying.


All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange (JSE) <> portal.

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. 
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. 
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (

Please apply to submit your interest in this position.

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