Reception Services Officer
Reception Services Officer
Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.
We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.
We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities. .
If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)
Department: | Department of Families, Fairness and Housing |
Work Type: | Ongoing - full time |
Job Function: | Administration / Secretarial |
Classification: | VPSG2 |
Work Location: | Hamilton |
Reference: | VG/DFFH/COPL/685347B |
Closing Date: | 27-Jan-2025 |
Salary Range: | $58,539 - $75,175 |
Job Duration: | N/A |
Attachments: | 2025-1-7 Position Description - Hamilton - Reception Services Officer VPS 2 685347.docx (Word, 129KB) Position Description |
Contact: | Neil Arendshorst 0419575776 | neil.arendshorst@dffh.vic.gov.au |
Position Details
THE ROLE
The Reception Services Officer role is a critical position within the office as it provides the first impression of the organisation and fulfils the critical role in assisting clients, staff, visitors, contractors and other stakeholders. The role ensures customers are provided with accurate information and referred to the correct area. The position is critical in ensuring customer service is delivered effectively, efficiently and in line with departmental values.
OPTIONAL INFO SESSION:
If you are interested in hearing about the roles and about working in the Department, come along to an Info Session to be held in Horsham. There will be two sessions (same content) on Tues 21/01/2025 from 12:15pm – 12:45pm and 4:45pm – 5:15pm. Book your place on:
https://events.humanitix.com/information-session-reception-supervisor-horsham before Tues 21/01/2025 at 9:30am. If unable to attend but interested, please contact Neil Arendshorst (number below).
Contact for further information: Neil Arendshorst, Manager, 0419 575 776
ACCOUNTABILITIES INCLUDE
- As part of a team, deliver a high-quality telephone and reception service to clients, service providers and members of the public by maintaining a welcoming and professional manner, acknowledging all visitors and callers, respecting diversity and responding promptly to their needs in turn.
- Attend appropriately to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required and providing the appropriate response.
- Maintain effective working relationships, liaise efficiently and professionally with all levels of staff.
Please open the position description to read more.
COVID-19 VACCINATION
The department strongly recommends (but does not mandate) that employees maintain their COVID-19 vaccination status in accordance with current ATAGI (Australian Technical Advisory Group on Immunisation) advice, given their individual circumstances. As of June 2023, DFFH does not require evidence of COVID-19 vaccination status.
HOW TO APPLY
All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange (JSE) <https://jse.vic.gov.au/user/login?destination=/new-home-page> portal.
Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)
Please apply to submit your interest in this position.
Job details
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Department: | Department of Families, Fairness and Housing |
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Job Reference: | VG/DFFH/COPL/685347B |
Location: | Hamilton |
Work Type: | Ongoing - full time |
Job Function: | Administration / Secretarial |
Classification: | VPSG2 |
Salary Range: | $58,539 - $75,175 |
Job Duration: | N/A |
Date posted: | 17-Jan-2025 |
Application Close Date: | 27-Jan-2025 |
Attachments: | 2025-1-7 Position Description - Hamilton - Reception Services Officer VPS 2 685347.docx (Word, 129KB) Position Description |
Contact: |
Neil Arendshorst
0419575776 | neil.arendshorst@dffh.vic.gov.au
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