Care Support Helpdesk Worker

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTQI+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities. .

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (

Job Details

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Department: Department of Families, Fairness and Housing
Work Type: Fixed term - full time
Job Function: Community Services
Classification: CYF2
Work Location: Melbourne - Western Metro
Reference: VG/DFFH/COPL/CW/683090
Closing Date: 04-Oct-2022
Salary Range: $68,871 - $84,565
Job Duration: Until 30 June 2024
Attachments: CYF-2 Care Support Help Desk Worker, DFFH.COPL.CW.683090, PD Sept 22.docx (Word, 130KB)

PD Preview: Preview unavailable for this role
Contact: Valentina Fasulo, Kinship Engagement Manager
Ph: 0413 302 261

Position Details

Care Support Helpdesk Worker

This position will be part of the team employed to deliver the Care Support Helpdesk (Helpdesk) funded by the Victorian Government 2022-23 State budget until 30 June 2024.

The position works closely with Child Protection, Care services, Kinship Engagement Teams, Out of Home Care Service providers and Peak organisations to support best outcomes for children in statutory care.

The Helpdesk Team provides a critical role across all five Areas in undertaking care support activities for children in all care types with a focus of children entering care, to improve the consistency and timeliness of information, supports and document sharing, particularly critical identity documents for children in care such as birth certificates and Medicare cards.

A dedicated phone line operates in each division as a contact point to assist carers to navigate care processes and assist in identifying placement vulnerabilities and escalate issues/concerns on behalf of carers to the most appropriate program/services.


  • Completing administrative functions for children who have entered out of home care.
  • Assist with day-to-day functions of the Helpdesk, including responding to phone and email enquires made by Foster and Kinship carers
  • Supporting procurement processes where necessary (purchasing goods and services, reconciling and tracking expenditure and monitoring systems

Please open the position description to read more.


The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19). The department's COVID-19 Vaccination requirements policy(Word) outlines the requirements for existing employees, other workplace participants and prospective employees. Please read in full prior to applying.


All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange (JSE) <> portal.

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. 
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. 
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (

Please apply to submit your interest in this position.

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