Client Support Officer

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTQI+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal people and people from diverse backgrounds and abilities. .

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (

Job Details
Careers Logo
Department: Family Safety Victoria
Work Type: Ongoing - full time
Job Function: Customer Service / Call Centre
Classification: VPSG3
Work Location: Ballarat - Central Highlands
Reference: VG/DFFH/FSV/572183A
Closing Date: 08-Dec-2021
Salary Range: $71,853 - $87,245
Job Duration: N/A
Attachments: 2021-11-24 572183 VPS3 Client support officer.docx (Word, 381KB)

Contact: Kylie Robson
0448 398 705

Position Details


Are you

  • Committed to providing high quality service delivery to vulnerable clients?
  • Able to communicate sensitively and effectively in complex and challenging situations?
  • A high performing team player with a collaborative approach?

 An exciting opportunity exists for a Client Support Officer on an Ongoing basis in the Program and Service  Development Branch of Family Safety Victoria.

Family Safety Victoria

Family Safety Victoria is the first government organisation dedicated to ending family violence. It delivers key initiatives to help protect, support and identify risk for those impacted by family violence and hold perpetrators to account. Family Safety Victoria also coordinates access to services that support vulnerable children and families.

Program and Service Development Branch

The Program and Service Development Branch is responsible for translating policy into program and service delivery focused on achieving improved outcomes for family violence and sexual assault victim survivors and more effective engagement with perpetrators, delivering on Victoria's family violence reform agenda.

The Program and Service Development Branch establishes, develops and leads the operations of The Orange Door and Central Information Point, develops specialist family violence and sexual assault programs and services including detailed program guidance, commissioning and program oversight, supports improvement in performance and service quality and delivers on key enablers including budget, infrastructure and information technology  platforms. This is delivered in partnership with government and sector partners at a statewide and area level.

The Program and Service Development Branch comprises of four units:

  • Program and Service Development
  • Service, Implementation and Support
  • Operations
  • Information Systems Reform. 

As our ideal candidate, you will be required to demonstrate

  • Communication
  • Self-management
  • Customer Service
  • Responsiveness
  • Planning and Organisation   

For more information on the accountabilities and selection criteria and qualification requirements for the role please refer to the Position Description attached.


The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its workers and clients. The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19) based on Victorian Chief Health Officer's Directions as issued and updated from time to time. Vaccination requirements may differ from role to role based on their risk category and the duties performed. The department's policy (attached) outlines the risk categories and requirements for employees working for the department. Where relevant, proof of immunisation status may be required.
For this role, you are required to submit proof of vaccination prior to commencement. Please refer to the attached policy for more information - DFFH and FSV COVID-19 mandatory vaccination policy.docx (

Applicants are encouraged to apply online, submitting a cover letter and a current resume. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Please note, for this position, you are not required to address each of the key selection criteria in a separate written document.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.  
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (
Click 'Apply Now' to submit your interest in this position.

From here...