Client Support Officer - The Orange Door

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTQI+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities. .

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (

Job Details
Careers Logo
Department: Family Safety Victoria
Work Type: Ongoing - full time
Job Function: Other
Classification: VPSG3
Work Location: Wangaratta - Ovens Murray
Reference: VG/DFFH/FSV/CW/612645
Closing Date: 07-Jul-2022
Salary Range: $72,751 - $88,336
Job Duration: N/A
Attachments: 2022-6-23 VPS 3 Client Support Officer 612645 - PD.docx (Word, 236KB)
Job Specification

Contact: Rachael Richards
0457 487 497

Position Details


  • Committed to providing high quality service delivery to clients?
  • Able to communicate sensitively and effectively in complex and challenging situations?
  • A high performing team player with a collaborative approach?

An exciting opportunity exists for a Client Support Officer VPSG 3 - The Orange Door on an Ongoing. Full-time (76 hours per fortnight) basis in The Program and Service Development Branch. 

Program and Service Development Branch

The Program and Service Development Branch is responsible for translating policy into program and service delivery focused on achieving improved outcomes for family violence and sexual assault victim survivors and more effective engagement with perpetrators, delivering on Victoria's family violence reform agenda.

The Program and Service Development Branch establishes, develops and leads the operations of The Orange Door and Central Information Point, develops specialist family violence and sexual assault programs and services including detailed program guidance, commissioning and program oversight, supports improvement in performance and service quality and delivers on key enablers including budget, infrastructure and information technology platforms. This is delivered in partnership with government and sector partners at a statewide and area level. 

The Program and Service Development Branch comprises four units: Program and Service Development, Service Implementation and Support, Operations, and Information Systems Reform.

Client Support Officer – The Orange Door

The Client Support Officer provides a first point of contact for people accessing the services of The Orange Door (Support and Safety Hub).  Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely advice and connections to services. The position will work closely with the Hub workforce to address client needs at first contact and provide tailored responses to client enquiries.

The ability to respond effectively and inclusively to clients accessing the services of the Hub, and to demonstrate honesty and integrity in all interactions, underpins success in this role.

As our ideal candidate, you will be required to demonstrate:

  • Communication
  • Self-management
  • Customer Service
  • Responsiveness
  • Planning and Organisation

Mandatory qualifications or requirements for this opportunity include:


  • A full driver's licence is required due to the need to respond to emergencies across the State at short notice and outside business hours as required.
  • A tertiary qualification in fields related to community services, health administration or business management would be desirable

Specialist expertise

  • Demonstrates an understanding of the complex nature of family violence including the gendered nature of family violence, as well as sensitivity to the behavioural outcomes of experiences of violence and trauma. 
  • Experience working from a child centred approach, and more broadly working with vulnerable people in a service delivery environment.

For more information on the accountabilities and key selection criteria, qualifications and/or requirements for the role please refer to the attached Position Description.

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its workers and clients. The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19) based on Pandemic (Workplace) Order 2022 (No. 8) directions as issued and updated from time to time. Vaccination requirements may differ from role to role based on their risk category and the duties performed. The department's policy (attached) outlines the risk categories and requirements for employees working for the department. Where relevant, proof of immunisation status may be required.  For this role, you are required to submit proof of vaccination prior to commencement. Please refer to the attached policy for more information - DFFH COVID-19 Mandatory Vaccination policy.


All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange (JSE) <> portal.

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. 

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. 

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (

Click 'Apply Now' to submit your interest in this position.

From here...