VPS5 Operational Support Officer, The Orange Door

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTQI+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities. .

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Job Details
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Department: Family Safety Victoria
Work Type: Ongoing - full time
Job Function: Other
Classification: VPSG5
Work Location: Melbourne - Southern Metro
Reference: VG/DFFH/FSV/CW/615530
Closing Date: 04-Dec-2022
Salary Range: $103,920 - $125,735
Job Duration: N/A
Attachments: Operational Support Officer VPS5 PD.docx (Word, 384KB)

Contact: Shelley Mullens
0437 290 929

Position Details


The Operational Support Officer is a service support and supervision position in The Orange Door (Support and Safety Hub). The position works closely with the Hub Manager and The Orange Door staff to assist in the safe and effective delivery of services to Victorians seeking support through The Orange Door. The role will support daily management of The Orange Door, including budget management and the local corporate interface between Family Safety Victoria (FSV) and Department of Families, Fairness and Housing (DFFH). The Operational Support Officer also supervises a team of Family Safety Victoria Orange Door staff.


  • Passionate about leading a team that drives strategic improvement?
  • Interested in service system reform and sector development?
  • Able to think creatively and strategically to resolve operational issues as they arise?


  1. Provide direct support to the Hub Manager to deliver the objectives of The Orange Door (Support and Safety Hubs). 
  2. Supervise the Client Support Officers and the Administration Officer, including providing:
    • performance development and assessment
    • problem solving and daily support
    • management of roster for the Hub staff.
  3. Maintain partnerships and interface with DHHS Corporate Support at a local level.

Please open the position description to read more. 


The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19). The department's COVID-19 Vaccination requirements policy(Word) outlines the requirements for existing employees, other workplace participants and prospective employees. Please read in full prior to applying.


All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange (JSE) <https://jse.vic.gov.au/user/login?destination=/new-home-page> portal.

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. 
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. 
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.

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