THE ROLE

The Senior Program Adviser, Victorian Housing Register (VHR), Community Housing Partnerships, Housing Outcomes and Partnership Branch is responsible for supporting key stakeholders in managing housing applications, collaborating and coordinating responses to sensitive and complex applications, facilitating the delivery of effective service delivery in providing expert advice on VHR operational policy guidelines and  the supporting VHR IT system, working across program areas to support applicants by identifying and implementing solutions that improve client outcomes.

The Senior Program Adviser works in collaboration with partners across Homes Victoria, Community Operations and Practice Leadership Division, Participating Registered Agencies and Designated Service Providers. The VHR team play a critical role in supporting housing operations and work collaboratively with key stakeholders to address issues which impact housing staff and the delivery of services to applicants.

Are you:

• A writer who excels in preparing written communication materials?
• Open to creative ideas and new ways of thinking to achieve better outcomes for clients?
• A team player who enjoys working collaboratively to find solutions to complex problems.
• A strong stakeholder management professional?
• A highly organised person with the ability to self-manage and prioritise tasks?
• Confident in managing complex Information Technology systems and maintaining accurate records for compliance and quality assurance in line with legislative and policy requirements.
• Skilled in developing eLearning training, coaching and supporting staff working in the VHR

HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. 
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. 
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.