THE ROLE

This is an exciting opportunity to lead a critical function in the public housing system and create sustainable and positive outcomes for public housing renters and applicants.

The Operational Guidelines Manager leads the development and implementation of guidelines for Public Housing, the Victorian Housing Register, and the Rent Assist Bond Loan Scheme. This role ensures regulatory compliance, improves clarity and usability, and fosters continuous improvement.

The manager also oversees a team of Senior Project Officers who create and maintain these guidelines, ensuring effective integration of policy changes into operational practices. By monitoring compliance and identifying areas for improvement, the manager helps maintain high-quality services and ensures staff have the tools they need to deliver effective housing support to Victorians.

ACCOUNTABILITIES INCLUDE

• Implement a rigorous review process to regularly update operational guidelines, ensuring they reflect current practices and regulatory requirements.
• Align operational guidelines with contemporary best practices and outcomes to ensure they meet the evolving needs of the organisation and its stakeholders.
• Effectively supervise and provide leadership to a team by:

–      leading and supporting individuals to achieve their potential and contributing to organisational goals and outcomes.

–      modelling behaviours integral to good people management and departmental values.

–      providing leadership and guidance based on advanced expertise.

Please open the position description to read more.

HOW TO APPLY

All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange (JSE) <https://jse.vic.gov.au/user/login?destination=/new-home-page> portal.

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. 
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. 
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.