Director, Resident Services

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTQI+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities. .

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (

Job Details
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Department: Homes Victoria
Work Type: Fixed term - full time
Job Function: Executive Management
Classification: SES1
Work Location: Melbourne - CBD
Reference: VG/DFFH/HV/544543A
Closing Date: 10-Feb-2023
Salary Range: $207,116 - $267,445
Job Duration: 3 years
Attachments: 2023-01-23 - Director Resident Services HV - SES 1.docx (Word, 202KB)
Job Specification

Contact: David Baber
T: 1300 347 437 M:+61 459 991 501

Position Details


As the Director, Resident Services, you will provide proactive leadership and drive service excellence with the teams delivering Disability Homes Victoria's tenancy and property services. You will also be a key member of the senior leadership team as the organisation seeks to embark on ambitious renewal and growth reforms. The role requires effective program oversight and strategic coordination in a high volume, complex operational and stakeholder environment to ensure Specialist Disability Accommodation regulatory and quality requirements are met.

Success in this role requires a highly responsive leader who is a self-starter and has deep relevant operational experience. Including in delivering business transformation projects. You will have a track record of managing service delivery teams which place client needs at the centre.  Superior stakeholder relationship management, strategic thinking and skilled communication are also important attributes to deliver in this role.

Experience in managing teams delivering disability, social housing or analogous services is an essential requirement.


Homes Victoria is the government agency managing Victoria's expanded social and affordable housing system.

As a branch of Homes Victoria, Disability Homes Victoria manages the Department of Families, Fairness and Housing Specialist Disability Accommodation (SDA) homes and other assets, including over 800 properties valued at almost $1 billion. The SDA portfolio provides valued, stable, and secure homes to around 3,000 residents with significant disabilities, and workplaces for more than 50 Supported Independent Living (SIL) providers.


The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19). The department's COVID-19 Vaccination requirements policy(Word) outlines the requirements for existing employees, other workplace participants and prospective employees. Please read in full prior to applying.


Please go to and click on ‘APPLY ONLINE' using reference DFHdhv0123 addressing your cover letter (covering selection criteria and motivation) and two-page resume to David Baber of Fisher Leadership, or call 1300 347 437 for further information.


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