Complex Needs Coordinator

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTQI+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal people and people from diverse backgrounds and abilities. .

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (

Job Details

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Department: Department of Families, Fairness and Housing
Work Type: Fixed term - full time
Job Function: Community Services
Classification: VPSG5
Work Location: Melbourne - Western Metro
Reference: VG/DFFH/WD/00379055
Closing Date: 05-Dec-2021
Salary Range: $102,637 - $124,183
Job Duration: Fixed Term to 16/01/2023
Attachments: 00379055 Complex Needs Coordinator VPS-5.docx (Word, 127KB)
Job Specification

PD Preview: Preview unavailable for this role
Contact: Belinda Dorian
0428 838 768

Position Details



This position will support the Complex Clients and High-Risk Tenancies team in the West Division. The position has a program or area-based role in the strategic development and monitoring of services and implementation of departmental priorities.


The role is involved in a range of key projects and initiatives related to the provision of complex needs service responses/interventions include Multiple and Complex Needs Initiative, the Support for High Risk Tenancy program and broader complex needs responses.


Are you


  • A person with knowledge and experience in health or human services management?
  • Able to negotiate, communicate and build relationships with a diverse range of stakeholders in the community sector?
  • Open to new ideas and ways of thinking in order to achieve better outcomes for clients?




The Complex Needs Coordinator provides a single point of contact for service providers, clinicians or clients seeking general information about complex needs service responses/interventions. Complex needs service responses/interventions include Multiple and Complex Needs Initiative, the Support for High Risk Tenancy program and broader complex needs responses.


The position will:


  • Provide consultation and coordination services and facilitate service planning for clients with complex support needs, including MACNI and SfHRT clients
  • facilitate relationships between departmental program areas and external services, as well as provide capacity building regarding support provision for clients with complex needs
  • partner with service providers to develop integrated responses and promote practice excellence
  • identify systems gaps, risk factors and training opportunities that will improve service systems for clients with complex needs
  • support the Client Support and Housing unit, liaise with the central Complex Support and Systemic Improvement unit, manage the program budget and represent the program in various environments.


The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its workers and clients. The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19)  based on Victorian Chief Health Officer's Directions as issued and updated from time to time. Vaccination requirements may differ from role to role based on their risk category and the duties performed. The department's policy (attached) outlines the risk categories and requirements for employees working for the department. Where relevant, proof of immunisation status may be required.

For this role, you are required to submit proof of vaccination prior to commencement. Please refer to the attached policy for more information - DFFH and FSV COVID-19 mandatory vaccination policy.docx (

Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note: For this position, you are not required to address each of the key selection criteria in a separate written document.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.  

For further information please visit Department of Families, Fairness and Housing Victoria | Jobs (

Click 'Apply Now' to submit your interest in this position.

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