Role purpose

The Senior Systems & Network Administrator, Applications & Services (A&S) will help manage the complex Applications & Services ICT infrastructure. The role works closely with teams internal to A&S as well as client and vendor teams. The Senior Systems & Network Administrator will contribute to developing and maintaining the overall A&S ICT Service infrastructure based largely upon Microsoft, Cisco and Citrix technologies, including networks, servers, security toolsets, telecommunications and identity and access management.

Key accountabilities

1. Provide first and second-level support to system customers and assist with third-level support (technical problems) and maintain user administration systems and logs across all program areas.
2. Provide quality and responsive service to systems users and provide support to other user administration team members.
3. Provide initial analysis and diagnosis of systems support incidents and track to closure.
4. Maintain a sound knowledge of the various technologies used in information management and technology.
5. Provide guidance to system users in regard to user administration functionality and underpinning technologies.
6. Identify emerging service delivery issues and areas of risk for system support.
7. Maintain user support procedures and participate in the development and maintenance of user administration information.
8. Contribute to planning and business analysis on system development and enhancement.
9. Liaise and consult with Managed Services Provider to resolve operational issues relating to Infrastructure including Data Centre networking & servers, HPE 3PAR and Qumulo storage, Internet Proxy, Email Services, Citrix NetScalers, XenApp/XenDesktop, Provisioning Services, Storefront and Federated Authentication Services;
10. Manage the following environments/applications:

(a)     Microsoft Active Directory, DNS, DHCP

(b)     Microsoft 365/Azure Tenancy including Exchange, Teams, etc

(c)     Multi Factor Authentication (MFA)

(d)     Cisco switches and Firewalls servicing VPN, WAN and LAN

(e)     PKI/External Certificates

(f)       SCCM

(g)     SolarWinds Serv-U Managed File Transfer (MFT)

(h)     SolarWinds Network Performance Monitoring and NetFlow

(i)       Forescout CounterAct, Cylance PROTECT/OPTICS, SpecOps

Technical expertise

• Experience with Microsoft infrastructure services including Active Directory, DHCP, DNS, GPO, Trusts, Certificates;
• Experience with Citrix products including Citrix NetScalers, XenApp/XenDesktop, Provisioning Services, Storefront and Federated Authentication Services;
• Experience with Cisco technologies including ACI, FTD Firewalls, Switches, Routers
• Strong understanding and experience with Server and Network administration for large scale enterprise ICT environments including IT and Security toolsets such as CylancePROTECT, CylanceOPTICS, Forescout CounterACT, SolarWinds Network Performance Monitoring.

Knowledge and skills

1. Project management: consults, liaises with and influences key stakeholders; produces detailed project plans where objectives are clearly defined and action steps for achieving them are clearly specified; monitors performance against objectives and manages project risks and issues; ensures project objectives are met.
2. Service excellence: identifies and responds to clients' underlying needs; uses understanding of the client or stakeholder's organisational context to tailor services and ensure a high quality response; looks beyond the obvious to provide outstanding levels of service; constructively deals with service issues that arise in a timely manner; effectively manages risks to service delivery.
3. Planning and organising: sets clearly defined objectives and priorities and operates accordingly, reviewing and adjusting as required; identifies processes, tasks and resources required to achieve a goal; establishes systems and procedures to guide work and track progress; recognises actual and potential barriers and finds effective ways to deal with them.
4. Self-management: invites feedback on own behaviour and impact; uses new knowledge or information about self to build a broader understanding of own behaviour and the impact it has on others; understands strong emotional reactions and seeks ways to more effectively manage them.

Personal qualities

1. Customer/client focus: listens to customers; actively seeks to meet customer needs; seeks ways to improve services; committed to delivering high quality outcomes for clients.
2. Drive and commitment: enthusiastic and committed; demonstrates capacity for sustained effort and hard work; sets high standards of performance for self and others; enjoys a vigorous and dynamic work environment.
3. Relationship building: establishes and maintains relationships with people at all levels; promotes harmony and consensus through diplomatic handling of disagreements; forges useful partnerships with people across business areas, functions and organisations; builds trust through consistent actions, values and communication; minimises surprises.
4. Teamwork: cooperates and works well with others in pursuit of team goals, collaborates and shares information, shows consideration, concern and respect for others feelings and ideas, accommodates and works well with the different working styles of others, encourages resolution of conflict within the group.

Qualifications

• A certificate with ITIL version 3 Foundations or greater
• A relevant IT qualification would be desirable.
• Current Microsoft, Cisco, and/or Citrix accreditation would be desirable
• A full driver's licence is required due to the need to respond to emergencies across the State at short notice and outside business hours as required.

Mandatory Vaccination Policy

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its workers and clients. As it is an essential element of any role within the department that employees be able to attend work onsite and to do so safely, employees are required to be up-to-date with their vaccinations against COVID-19 as a condition of their employment. This requirement applies unless they have a medical condition which means they cannot be vaccinated against COVID -19. Therefore, the department will ask any prospective employee, who has been identified as the preferred candidate for a role within the department, to provide proof of their COVID-19 vaccination status prior to any offer of employment being made.

HOW TO APPLY:

Applicants are encouraged to apply online, submitting a cover letter and a current resume. For this position, you are not required to address each of the key selection criteria in a separate written document.

Preferred candidates will be required to complete pre-employment screening, including national police check and misconduct screening. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

Victorian Public Sector employees and other JSE-eligible applicants will receive priority consideration for this role and are encouraged to apply directly via the Jobs & Skills Exchange (JSE).

For further information please visit the Department of Health. Click 'Apply Now' to submit your interest in this position.