Senior Data Analyst, Health Complaints Commissioner

The Health Complaints Commissioner (HCC) is an independent statutory office whose role is established under the Health Complaints Act 2016.
Job Details
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Department: Health Complaints Commissioner
Work Type: Ongoing - full time
Job Function: Analyst
Classification: VPSG5
Work Location: Melbourne - CBD
Reference: VG/DH/HCC/1785971
Closing Date: 16-Apr-2024
Salary Range: $106,534 - $128,897
Job Duration: N/A
Attachments: PD - HCC - VPS5 - Senior Data Analyst.doc (Word, 148KB)
Job Specification

Contact: HCC - People and Culture Team

Position Details

  • Melbourne CBD
  • $106,534 - $128,897 1 p.a + Super + VPS benefits
  • Small team, great manager! Apply Now!

About the role: 

The Senior Data Analyst operates in a complex and dynamic environment, using various systems, data sources and requires the ability to effectively plan and deliver on the Health Complaints Commission's strategic data requirements. This role will be required to translate complex information into ‘fit for purpose use' for internal and external stakeholders using data visualisation tools.

About us: 

HCC staff are employees of the Department of Health, (the Department) who report directly or indirectly to the Commissioner. The HCC supports safe and ethical healthcare in Victoria by resolving complaints about health services and conducting investigations into healthcare providers who pose a serious risk to the health, safety, or welfare of the public. The Commissioner also administers the Health Records Act 2001 which establishes privacy standards for the handling of health information and gives individuals a legally enforceable right of access to their own health information.  The HCC has broad regulatory powers which include significant powers with respect to non-registered health service providers and investigation of contraventions of the Code of Conduct.

How you'll make a difference:

Working with other like minded professionals you will use your data analysis expertise to extract and interpret data that will assist the HCC to identify trends, risks and issues in order to continually evolve and improve its service for all Victorians. You will bring reliable team work skills and will enjoy being part of a busy team in a high public profile organisation. 

Suitable applicants will be able to demonstrate:

  • A relevant tertiary qualification in data science, business analytics or equivalent would be desirable.
  • Knowledge and expertise in a range of databases and systems including advanced Excel for reporting and analysis, and ability to develop communication material for reporting and interpreting data.
  • Knowledge and understanding of the Victorian health system and the complaints resolution process, as well as experience in Case Management Systems (such as resolve) would be an advantage.

To learn more please click ‘Apply' to view the Position Description on the Careers.vic website. 

What we offer: 

  • The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
  • A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
  • A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

How to apply: 

Applications should include a resume and a cover letter. Click the ‘Apply' button to view further information about the role including key contact details and the advertisement closing date. 

We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. 

All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disabilities, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at Please view our commitment to Diversity and Inclusion here.

Preferred applicants may be required to complete a police check and other pre-employment checks including proof of vaccination against COVID-19. Information provided will be treated in the strictest confidence, in line with our Privacy Policy

The Jobs and Skills Exchange (JSE) Recruitment Policy allows for priority consideration for Victorian Public Service (VPS) and select employees of the Victorian Public Sector who apply through the Jobs Skills Exchange (JSE) jobs board platform. As such, these employees are strongly encouraged to submit their application through JSE rather than via external advertisement. 

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