Manager - Service System Design

The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of Victorians into the future. We also lead the Victorian Government's response to the coronavirus (COVID-19) pandemic. Working with our partners, we oversee Victoria's health system including mental health, ageing and aged care and preventive health. We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, LGBTQI+ and people from culturally diverse backgrounds and differences to realise the potential of our employees for innovation and delivering services.

Job Details
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Department: Department of Health
Work Type: Ongoing - full time
Job Function: Projects
Classification: VPSG6
Work Location: Melbourne - CBD
Reference: VG/DH/HI/1639912
Closing Date: 06-Jul-2022
Salary Range: $127,467 - $170,579
Job Duration: Ongoing
Attachments: VPS6 - Manager Service System Design - PD.pdf (PDF, 311KB)
Job Specification

Contact: Brigid Clarke

Position Details


Backed by an unprecedented $3.8 billion investment in response to the findings of the Royal Commission into Victoria's Mental Health System, the Mental Health and Wellbeing Division in the Department of Health is embarking on the ambitious policy challenge of reshaping the mental health system in Victoria to reshape the scope and the way mental health services are delivered in Victoria. These reforms also include a focus on supporting integrated services for people with co-occurring menta health and substance use issues.

As a key priority of the Victorian Government, these roles are a unique opportunity to form part of diverse and skilled teams and play a key role in addressing one of the most important issues facing our community.

Are you

  • Highly skilled in policy design and development with a proven track record of delivery quality outcomes?
  • Experienced at building and maintaining partnerships with stakeholders and communities?
  • An individual with superior engagement and communication skills?


Operating at value range 1, you will:

  • Provide authoritative advice, reasoned recommendations and innovative solutions to complex and sensitive issues based on comprehensive research.
  • Develop policy initiatives that meet government and departmental objectives within resourcing, timeline and budget parameters.
  • Effectively manage and provide leadership to a team of employees by:
    • leading and supporting individuals to achieve their potential and contribution to organisational goals and outcomes
    • modelling behaviours integral to good people management and departmental values
    • where relevant, managing and monitoring specific improvement objectives in annual improvement plans relating to the area of responsibility
    • pro-actively building and maintaining positive relationships with peers and stakeholders across the organisation and with key external stakeholders.
    • Monitor and report on high priority issues, risks and trends and prepare and present reports, ministerial briefs, Cabinet and agency submissions.
    • Maintain an understanding of Commonwealth and State legislative and policy reform directions to influence policy development.
    • Represent the department on key stakeholder committees and groups concerned with achieving government and departmental objectives and contribute to relevant committee and governance processes.
    • Keep accurate and complete records of your work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements.
    • Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the department's occupational health and safety (OHS) policies and procedures.
    • Demonstrate how the actions and outcomes of this role and work unit impact clients and the department's ability to deliver, or facilitate the delivery of, effective support and services.

Mandatory Vaccination Policy

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its workers and clients.  As it is an essential element of any role within the department that employees be able to attend work onsite and to do so safely, employees are required to be fully vaccinated against COVID-19 as a condition of their employment.  This requirement applies unless they have a medical condition which means they cannot be vaccinated against COVID -19.  Therefore, the department will ask any prospective employee, who has been identified as the preferred candidate for a role within the department, to provide proof of their COVID-19 vaccination status prior to any offer of employment being made.  If a prospective employee has a relevant medical condition which means they cannot be vaccinated against COVID-19, they should contact the department to discuss their individual circumstances.


Applicants are encouraged to apply online, submitting a cover letter and a current resume.

The Jobs and Skills Exchange (JSE) Recruitment Policy allows for priority consideration for Victorian Public Service (VPS) and select employees of the Victorian Public Sector who apply through the Jobs Skills Exchange (JSE) jobs board platform.

As such, these employees are strongly encouraged to submit their application through rather than via external advertisement.

For this position, you are not required to address each of the key selection criteria in a separate written document.

Preferred candidates will be required to complete pre-employment screening, including national police check and misconduct screening.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

For further information please visit the Department of Health <>

Click 'Apply Now' to submit your interest in this position.


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