Investigator - 2 Vacancies

The NHPO is an independent, statutory agency established under the Health Practitioner Regulation National Law (National Law).

The National Law establishes a national registration and accreditation scheme for health practitioners in 15 professions. For the purpose of implementing this scheme, the National Law establishes the Australian Health Practitioner Regulation Agency (AHPRA), the AHPRA Management Committee, the Australian Health Workforce Advisory Council, and the 15 National Health Practitioner Boards.

The role of the NHPO is to provide ombudsman, privacy and freedom of information oversight of these entities, particularly AHPRA and the National Health Practitioner Boards.

In order to fulfil these functions, the National Law confers specified jurisdiction on the National Health Practitioner Ombudsman and Privacy Commissioner that is derived from the Ombudsman Act 1976 (Cwlth), the Privacy Act 1988 (Cwlth), and the Freedom of Information Act 1982 (Cwlth). These Acts are modified by the Health Practitioner Regulation National Law Regulation to make them suitable for the national regulatory scheme.

Job Details
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Department: Department of Health
Work Type: Fixed term - flexible
Job Function: Regulatory, Governance and Compliance
Classification: VPSG4
Work Location: Melbourne - CBD
Reference: VG/DH/NHPO/544617B
Closing Date: 05-Dec-2021
Salary Range: $88,955 - $100,930
Job Duration: 30/06/2024
Attachments: 2021-11-19 Investigator - NHPO - 2x.pdf (PDF, 215KB)
Job Specification

2021-11-19 Investigator - NHPO - 2x.docx (Word, 96KB)
Job Specification

Contact: Diana Valeuchar
03 8633 4668,

Position Details


Investigator - 2 Vacancies

Investigators plays a key role in the resolution of complaints received by the office of the National Health Practitioner Ombudsman (NHPO).

As an Investigator you are responsible for efficiently assessing complaints and conducting detailed investigations under direction from the Manager. A small component of the role could also include responding to enquiries and applications for a review of a Freedom of Information (FOI) decision. The role is required to effectively communicate outcomes to complainants, FOI applicants and other relevant stakeholders, both by telephone and in writing.

The role requires a high level of resilience and a desire to help people navigate Australia's health practitioner complaint systems and FOI processes.

Are you:

  • an investigator with administrative review skills?
  • a team player who recognises the benefits of working collaboratively in a small statutory environment?
  • an effective and confident communicator, with excellent written and verbal communication skills?

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its workers and clients. The department may require its employees to be fully vaccinated against preventable diseases such as Influenza, coronavirus (COVID-19) and other transmissible diseases based on Victorian Chief Health Officer's Directions as issued and updated from time to time. Vaccination requirements may differ from role to role based on their risk category and duties performed. The department's policy outlines the risk categories and requirements for employees working for the department. Where relevant, proof of immunisation status may be required.


Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note: For this position, you are not required to address each of the key selection criteria in a separate written document.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

For further information please visit the Department of Health <>

Click 'Apply Now' to submit your interest in this position.

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