Project Officer, Quality & Oversight

The Department of Health and Human Services develops and delivers policies, programs and services that support and enhance the wellbeing of all Victorians. Our services are in line with the government's vision for making Victoria a stronger, more caring and innovative state.

Our vision is to achieve the best health, wellbeing and safety of all Victorians so that they can live a life they value.

We are building an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of vulnerable Victorians.

The department is committed to the safety of its clients. The department takes a zero tolerance approach to abuse, including child abuse and abuse of people with disability.

Departmental employees are required to comply with all legal requirements including the Child Safe Standards to keep children safe from harm and abuse.

All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, LGBTI and people from culturally diverse backgrounds.

If you want a career within a department striving to make Victoria the best place to be and helping shape communities we all want to be part of, then we encourage you to apply.

If you are an Aboriginal or Torres Strait Islander applicant, or if you have a disability, and require advice and support with the recruitment process, contact our Diversity Unit on

The department has a zero tolerance towards violence within the workplace and recognises the rights of all staff to be free from violence and gender-related discrimination. We are proudly working with White Ribbon to create a safer workplace.

Job Details

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Department: Department of Health and Human Services
Work Type: Fixed term - full time
Job Function: Community Services
Classification: VPSG4
Work Location: Multiple Locations
Reference: VG/DHHS/EED/401845
Closing Date: 29-Jan-2019
Salary Range: $84,019 - $95,329
Job Duration: Till 1/11/2019
Attachments: VPS 4 Project Officer, Quality & Oversight - PD Jan 2019.pdf (PDF, 293KB)

VPS 4 Project Officer Quality Oversight PD Jan 2019.docx (Word, 937KB)

PD Preview: Preview unavailable for this role
Contact: Narelle Staub
03 9843 6659

Position Details

Number of vacancies available: 1 x Fixed Term full time - 18/2/2019 till 1/11/2019

Office Location(s): East Division - Office negotiable 

Position Summary:

We are looking for a committed individual who is client focused and promotes a consistent understanding and approach across the department for responding to, managing, processing and recording service user feedback (complaints and compliments), privacy incidents and responses to enquiries from oversight bodies.

Compliments and complaints provide an opportunity to improve the systemic delivery of services.

In parallel with these responsibilities are activities, projects and secondary consultation that the Quality and Oversight team provides to colleagues in the four operational areas and two branches of the East Division

How to Apply:

Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note:

For this role, you are not required to address each of the key selection criteria in a separate written document. Applicants are strongly encouraged to review our Careers Page. This page provides information on the department's recruitment and safety screening processes.

Click 'Apply Now' below to submit your interest in this role.
For further information please visit the Department of Health and Human Services website:

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

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