Service System Navigator

Family Safety Victoria is the first government agency dedicated to ending family violence. It will deliver key initiatives to help protect, support and identify risk for those impacted by family violence and hold perpetrators to account. We also coordinate access to services that support vulnerable children and families. We are working across government and with our partners in the family violence, family services and broader social services sectors to transform services and introduce new practices to make it easier for people to get the help, protection, and support they need. By leading collaboration and engagement for Victoria’s family violence response we will make sure victim survivors remain at the heart of these changes, and that services are safe, accessible and culturally appropriate. At Family Safety Victoria, everything we do begins with a deep understanding of people’s lived experiences and the specialist expertise of the family violence, family services and broader social services sectors. All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, LGBTI and people from culturally diverse backgrounds. If you want a career within a department striving to make Victoria the best place to be and helping shape communities we all want to be part of, then we encourage you to apply. If you are an Aboriginal or Torres Strait Islander applicant, or if you have a disability, and require advice and support with the recruitment process, contact our Diversity Unit on
Job Details
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Department: Family Safety Victoria
Work Type: Ongoing - full time
Job Function: Other
Classification: VPSG6
Work Location: Melbourne - Northern Metro
Reference: VG/DHHS/FSV/526984
Closing Date: 30-Apr-2019
Salary Range: $118,908 - $159,124
Job Duration: N/A
Attachments: 2019-04-16 PD - Service System Navigator.pdf (PDF, 263KB)
Job Specification

2019-04-16 PD - Service System Navigator.docx (Word, 148KB)
Job Specification

Contact: Support and Safety Hub Manager - Metaxia Tsoukatos
0438 141 255

Position Details

Number of vacancies available: 1

Office Location(s):

Position Summary:

Service System Navigator – Mallee  

The Service System Navigator is a leadership role in each Support and Safety Hub, now The Orange Door. 

Reporting to the Support and Safety Hub Manager, the Service System Navigator will be responsible for identifying shared priorities at the local level and exploring new opportunities to partner and provide service responses to Victorians seeking support and safety through The Orange Door.  They will establish and maintain service interface arrangements with key services across the local service network in line with statewide guidance.  The Service System Navigator will work collaboratively with the Hub Manager, Practice Leaders and local service network and governance structures to strengthen access to services and responsiveness to diverse communities.  The Service System Navigator will also support practitioners in The Orange Door to deliver integrated and connected services and will proactively identify and resolve service system interface issues that may arise in each local area.

Are you

  • A high performing professional, with experience building collaborative and coordinated service delivery approaches within complex operational environments?
  • Passionate about systems and service reform and improving outcomes for victim survivors of family violence, vulnerable children and families?
  • An effective communicator with excellent stakeholder engagement skills and expertise in working with diverse community groups, government and non-government organisations?

How to Apply:

Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note:

For this role, you are not required to address each of the key selection criteria in a separate written document. Applicants are strongly encouraged to review our Careers Page. This page provides information on the department's recruitment and safety screening processes.

Click 'Apply Now' below to submit your interest in this role.
For further information please visit the Department of Health and Human Services website:

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

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