Manager, Demand Performance and Reporting

Family Safety Victoria is the first government agency dedicated to ending family violence. It will deliver key initiatives to help protect, support and identify risk for those impacted by family violence and hold perpetrators to account. We also coordinate access to services that support vulnerable children and families. We are working across government and with our partners in the family violence, family services and broader social services sectors to transform services and introduce new practices to make it easier for people to get the help, protection, and support they need. By leading collaboration and engagement for Victoria’s family violence response we will make sure victim survivors remain at the heart of these changes, and that services are safe, accessible and culturally appropriate. At Family Safety Victoria, everything we do begins with a deep understanding of people’s lived experiences and the specialist expertise of the family violence, family services and broader social services sectors. All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, LGBTI and people from culturally diverse backgrounds. If you want a career within a department striving to make Victoria the best place to be and helping shape communities we all want to be part of, then we encourage you to apply. If you are an Aboriginal or Torres Strait Islander applicant, or if you have a disability, and require advice and support with the recruitment process, contact our Diversity Unit on
Job Details
Careers Logo
Department: Family Safety Victoria
Work Type: Fixed term - full time
Job Function: Other
Classification: VPSG6
Work Location: Melbourne - CBD
Reference: VG/DHHS/FSV/546426
Closing Date: 20-Nov-2018
Salary Range: $116,863 - $156,387
Job Duration: to December 2021
Attachments: 2018-11-05 546426 PD FINAL.docx (Word, 365KB)
Job Specification

2018-11-05 546426 PD FINAL.pdf (PDF, 171KB)
Job Specification

Contact: Jennifer Hyatt
(03) 9194 3249

Position Details

Number of vacancies available: 1

Office Location(s):
 CBD, Melbourne 

Position Summary:

Manager, Demand, Performance and Reporting

As the Manager, Demand, Performance and Reporting you will lead the development and stewardship of frameworks, strategies and systems that support the delivery of key Family Safety Victoria initiatives, within the Systems and Enablers Unit.  You will lead a team responsible for the development and ongoing oversight of demand management framework, outcomes-oriented performance framework and ongoing reporting, analytics and accountability frameworks to support transparent and robust oversight of Orange Door delivery. 

The program of work includes working across government agency, service delivery and community stakeholders to develop these frameworks and processes in the context of significant family violence reform and the service establishment of the Orange Door.  This work includes developing policy and implementation tools and processes, providing high quality research, conducting strategic data analysis, stakeholder engagement, and project management, influencing relevant agency and departmental processes, as well as providing advice on emerging issues and opportunities for FSV. You will bring sophisticated strategy, policy and stakeholder engagement and partnership skills, supported by your demonstrated ability to deliver robust and effective frameworks and processes within a reform context.

This position is an important leadership role within the Systems and Enablers Unit.

As the Manager you will be responsible for leading a small team and managing the delivery of its functions to ensure alignment with organisational commitments and priorities. This includes supporting staff to progress work and developing quality advice and recommendations. You will be required to prepare and lead, within tight timeframes, high quality briefings, discussion papers, project materials, presentations, reports and other documentation related to key policy initiatives and projects. Engaging and building strong relationships with key stakeholders and an ongoing commitment to innovation and service improvement are keys to the success the role.

Are you

  • Passionate about driving outcomes and evidence based approaches for policy development and decision making?
  • A high performing leader, with a background in supporting cultural change and innovation?
  • Creative, curious and always looking for opportunities to try new ways of working?
  • Able to demonstrate technical expertise to support delivery of core strong interpersonal skills and stakeholder engagement?
  • Focused on outcomes for the Victorian community?


How to Apply:

Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note:

For this role, you are not required to address each of the key selection criteria in a separate written document. Applicants are strongly encouraged to review our Careers Page. This page provides information on the department's recruitment and safety screening processes.

Click 'Apply Now' below to submit your interest in this role.
For further information please visit the Department of Health and Human Services website:

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

From here...