Investigator x3

Health Complaints Commissioner (HCC)

The office of the Health Complaints Commissioner (HCC) is an independent office established under the Health Complaints Act 2016 to provide health consumers and service providers in Victoria with an independent complaints resolution mechanism.

The Commissioner also administers the Health Records Act 2001 (HRA) which establishes privacy standards for the handling of health information and gives individuals a legally enforceable right of access to their own health information. This Act gives the Health Complaints Commissioner substantial statutory responsibilities and discretionary powers.

The HCC receives funding and administrative support from the Department of Health and Human Services (DHHS). Staff are DHHS employees who report directly or indirectly to the Commissioner of the HCC.

The HCC promotes diversity and equal opportunity in employment and is committed to a more diverse workforce. If you are an Aboriginal or Torres Strait Islander applicant, or if you have a disability, and require advice and support with the recruitment process, contact our Diversity Unit on

Job Details
Careers Logo
Department: Office of Health Complaints Commissioner
Work Type: Ongoing - full time
Job Function: Policy
Classification: VPSG4
Work Location: Melbourne - CBD
Reference: VG/DHHS/HCC/519922C
Closing Date: 24-Jul-2019
Salary Range: $85,279 - $96,759
Job Duration: N/A
Attachments: 2019-07-10 - Investigator - VPS4 - PD.pdf (PDF, 159KB)
Job Specification

2019-07-10 - Investigator - VPS4 - PD.docx (Word, 51KB)
Job Specification

Contact: Ralph Haller-Trost, Assistant Commissioner
03 9949-1588

Position Details

Number of vacancies available: 3

Position Summary:


The Health Complaints Act 2016 which commenced operation on 1 February 2017 has considerably expanded the role and powers of the Commissioner by including, among other things, broadened powers to investigate and take action against registered and non-registered health service providers. This position will be part of a team reporting to the Assistant Commissioner, Investigation, Legal and Policy and will conduct investigations, review complaints and identify issues, obtain evidence, conduct complaint data reviews and monitor data and consider quality improvement recommendations. 


  • A skilled and experienced investigator with highly developed analytical skills and experience in a regulatory agency?
  • A team player who enjoys working collaboratively with others in the pursuit of team goals?
  • Interested in influencing the safety and quality framework in healthcare delivery?

Then you are encouraged to apply for this interesting and challenging position.

How to Apply:

Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note:

For this role, you are not required to address each of the key selection criteria in a separate written document. Applicants are strongly encouraged to review our Careers Page. This page provides information on the department's recruitment and safety screening processes.

Click 'Apply Now' below to submit your interest in this role.
For further information please visit the Department of Health and Human Services website:

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

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