Telephone Counsellor (Parentline) 2 positions

The Department of Health and Human Services develops and delivers policies, programs and services that support and enhance the wellbeing of all Victorians. Our services are in line with the government's vision for making Victoria a stronger, more caring and innovative state.

Our vision is to achieve the best health, wellbeing and safety of all Victorians so that they can live a life they value.

We are building an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of vulnerable Victorians.

The department is committed to the safety of its clients. The department takes a zero tolerance approach to abuse, including child abuse and abuse of people with disability.

Departmental employees are required to comply with all legal requirements including the Child Safe Standards to keep children safe from harm and abuse.

All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, LGBTI and people from culturally diverse backgrounds.

If you want a career within a department striving to make Victoria the best place to be and helping shape communities we all want to be part of, then we encourage you to apply.

If you are an Aboriginal or Torres Strait Islander applicant, or if you have a disability, and require advice and support with the recruitment process, contact our Diversity Unit on

The department has a zero tolerance towards violence within the workplace and recognises the rights of all staff to be free from violence and gender-related discrimination.

Job Details

Careers Logo

Department: Department of Health and Human Services
Work Type: Casual/Temporary
Job Function: Other
Classification: AH3
Work Location: Melbourne - CBD
Reference: VG/DHHS/HW/550532
Closing Date: 27-Jan-2020
Salary Range: $85,279 - $96,759
Job Duration: N/A
Attachments: 2019-12-02 550532 PD Telephone Counsellor.docx (Word, 212KB)

2019-12-02 550532 PD Telephone Counsellor.pdf (PDF, 225KB)

PD Preview: Preview unavailable for this role
Contact: Andrea Evans

Position Details

Number of vacancies available: 2

Office Location(s):
 Melbourne CBD

Position Summary:

The role of the telephone counsellor is to provide counselling and support to parents and carers in order to strengthen their capacity to parent and assist their child to achieve his/her potential.

Are you

  • Able to demonstrate advanced counselling skills?
  • Able to assist callers to develop/enhance their own solutions/strategies?
  • Able to work as an independent practitioner, and as a member of a team?


How to Apply:

Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note:

For this role, you are not required to address each of the key selection criteria in a separate written document. Applicants are strongly encouraged to review our Careers Page. This page provides information on the department's recruitment and safety screening processes.

Click 'Apply Now' below to submit your interest in this role.
For further information please visit the Department of Health and Human Services website:

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

From here...