Resolutions Officer x2

Opened in 1 July 2014, the Mental Health Complaints Commissioner (MHCC) is an independent specialist complaint body established under the Mental Health Act 2014. We receive and resolve complaints about public mental health services and assist service providers to develop their own accessible and responsive complaint approaches. We also receive reports from public mental health services about the complaints they receive and make recommendations for service and system improvements.

The MHCC receives funding and administrative support from the Department of Health and Human Services (DHHS). Staff are DHHS employees who report directly or indirectly to the Commissioner of the MHCC.

The MHCC promotes diversity and equal opportunity in employment and is committed to a more diverse workforce. If you are an Aboriginal or Torres Strait Islander applicant, or if you have a disability, and require advice and support with the recruitment process, contact our Diversity Unit on

Job Details
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Department: Mental Health Complaints Commissioner
Work Type: Fixed term - full time
Job Function: Other
Classification: VPSG4
Work Location: Melbourne - CBD
Reference: VG/DHHS/MHCC/559916B
Closing Date: 26-Jul-2019
Salary Range: $85,279 - $96,759
Job Duration: 30/06/2021
Attachments: 2019-07-12 Resolutions Officer - VPS4 - PD.pdf (PDF, 141KB)
Job Specification

2019-07-12 Resolutions Officer - VPS4 - PD.doc (Word, 180KB)
Job Specification

Contact: Kaaren Dahl - Manager, Resolution & Review
03 9032 3316

Position Details


Number of vacancies available: 2

Position Summary:

Resolutions Officer

The Mental Health Complaints Commissioner (MHCC) is an independent specialist statutory body established under the Mental Health Act 2014 as part of the safeguards, oversight and service improvement provisions.  We deal with complaints about Victorian public mental health services in ways that are accessible, supportive and responsiveto the needs of people receiving mental health services, carers and families. We aim to resolve complaints in ways that safeguard people's rights, support their recovery and improve services.

Are you

  • An effective communicator who demonstrates knowledge and understanding of the issues experienced by people receiving mental health services, carers and families, and service provision in the public mental health sector?
  • Able to deliver effective approaches to assessment and resolution of complaints which aim to safeguard people's rights and promote improved outcomes for people and broader service improvements?
  • Positive and passionate about making a difference, with high level interpersonal and analytical skills for working through issues?

How to Apply:

Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note:

For this role, you are not required to address each of the key selection criteria in a separate written document. Applicants are strongly encouraged to review our Careers Page. This page provides information on the department's recruitment and safety screening processes.

Click 'Apply Now' below to submit your interest in this role.
For further information please visit the Department of Health and Human Services website:

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

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