Senior Resolutions Officer

Opened in 1 July 2014, the Mental Health Complaints Commissioner (MHCC) is an independent specialist complaint body established under the Mental Health Act 2014. We receive and resolve complaints about public mental health services and assist service providers to develop their own accessible and responsive complaint approaches. We also receive reports from public mental health services about the complaints they receive and make recommendations for service and system improvements.

The MHCC receives funding and administrative support from the Department of Health and Human Services (DHHS). Staff are DHHS employees who report directly or indirectly to the Commissioner of the MHCC.

The MHCC promotes diversity and equal opportunity in employment and is committed to a more diverse workforce. If you are an Aboriginal or Torres Strait Islander applicant, or if you have a disability, and require advice and support with the recruitment process, contact our Diversity Unit on

Job Details
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Department: Mental Health Complaints Commissioner
Work Type: Fixed term - full time
Job Function: Other
Classification: VPSG5
Work Location: Melbourne - CBD
Reference: VG/DHHS/MHCC/560459
Closing Date: 26-Jul-2019
Salary Range: $98,396 - $119,052
Job Duration: 30/06/2021
Attachments: 2019-07-12 Senior Resolutions Officer - VPS5 - PD.pdf (PDF, 157KB)
Job Specification

2019-07-12 Senior Resolutions Officer - VPS5 - PD.doc (Word, 250KB)
Job Specification

Contact: Kaaren Dahl, Manager, Resolution & Review
03 9032 3316

Position Details

Number of vacancies available: 1

Position Summary:

Senior Resolutions Officer

The Mental Health Complaints Commissioner is an independent specialist statutory body established under the Mental Health Act 2014. We deal with complaints about Victorian public mental health services.

Are you

  • An effective and confident communicator who demonstrates knowledge and understanding of the issues experienced by people receiving mental health services, families, and carers, and service provision in the public mental health sector?
  • Able to assess and analyse complaints in the context of legislative requirements standards and guidelines?
  • Able to implement effective complaint resolution approaches which aim to safeguard people's rights and promote improved outcomes and broader service improvements?
  • Positive and passionate about making a difference, with high level interpersonal and analytical skills for dealing with complex and sensitive issues?

How to Apply:

Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note:

For this role, you are not required to address each of the key selection criteria in a separate written document. Applicants are strongly encouraged to review our Careers Page. This page provides information on the department's recruitment and safety screening processes.

Click 'Apply Now' below to submit your interest in this role.
For further information please visit the Department of Health and Human Services website:

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

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