Complainant Liaison Officer, National Health Practitioner Ombudsman and Privacy Commissioner

The Department of Health and Human Services develops and delivers policies, programs and services that support and enhance the wellbeing of all Victorians. Our services are in line with the government's vision for making Victoria a stronger, more caring and innovative state.

Our vision is to achieve the best health, wellbeing and safety of all Victorians so that they can live a life they value.

We are building an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of vulnerable Victorians.

The department is committed to the safety of its clients. The department takes a zero tolerance approach to abuse, including child abuse and abuse of people with disability.

Departmental employees are required to comply with all legal requirements including the Child Safe Standards to keep children safe from harm and abuse.

All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, LGBTI and people from culturally diverse backgrounds.

If you want a career within a department striving to make Victoria the best place to be and helping shape communities we all want to be part of, then we encourage you to apply.

If you are an Aboriginal or Torres Strait Islander applicant, or if you have a disability, and require advice and support with the recruitment process, contact our Diversity Unit on

The department has a zero tolerance towards violence within the workplace and recognises the rights of all staff to be free from violence and gender-related discrimination. We are proudly working with White Ribbon to create a safer workplace.

Job Details

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Department: Department of Health and Human Services
Work Type: Fixed term - full time
Job Function: Other
Classification: VPSG4
Work Location: Melbourne - CBD
Reference: VG/DHHS/NHPOPC/477301
Closing Date: 22-Oct-2017
Salary Range: $79,955 - $90,716
Job Duration: until 23 November 2020
Attachments: 2017-10-06 FINAL NHPOPC477301 PD provided by the Program area.doc (Word, 2.10MB)
Job Specification

2017-10-06 FINAL NHPOPC477301 PD provided by the Program area.pdf (PDF, 392KB)
Job Specification

PD Preview: Preview unavailable for this role
Contact: Jessica Micallef
(03) 9096 9415

Position Details

Number of vacancies available: 1
Office Location(s): 50 Lonsdale Street, Melbourne, Victoria 3000

Position Summary:

The Complainant Liaison Officer has responsibility for complaint coordination and providing high quality administrative support to the office of the NHPOPC. This includes undertaking the lodgement and assessment of complaints in a highly sensitive environment, and presenting comprehensive information to Senior Investigators in a timely manner. The role is required to communicate with a diverse complainant population, by telephone and in writing. Work must be conducted with a high degree of accuracy and consistency, in accordance with relevant policies, procedures and legislative requirements.

Are you

  • An effective and confident communicator, who can provide information in an impartial and patient manner?
  • An efficient administrator who observes fine details and maintains accurate records?
  • Able to apply high-level conceptual, analytical and problem solving skills to develop effective responses to complaints?


How to Apply:

Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note:

For this role, you are not required to address each of the key selection criteria in a separate written document. Applicants are strongly encouraged to view the Information for Applicants document to obtain guidance on what to include in your cover letter and resume. This document also provides information on the department's recruitment and employment safety screening processes.

Click 'Apply Now' below to submit your interest in this role, or click here to obtain step-by-step guidance on how to register and apply online.
For further information please visit the Department of Health and Human Services website:

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