Investigator, Complaints Unit National Health Practitioner Ombudsman & Privacy Commissioner x 2 positions

National Health Practitioner Ombudsman and Privacy Commissioner (NHPOPC)

The NHPOPC is an independent, statutory agency established under the Health Practitioner Regulation National Law (National Law).

The National Law establishes a national registration and accreditation scheme for health practitioners in 15 professions. For the purpose of implementing this scheme, the National Law establishes the Australian Health Practitioner Regulation Agency (AHPRA), the AHPRA Management Committee, the Australian Health Workforce Advisory Council, and the 15 National Health Practitioner Boards.

The role of the NHPOPC is to provide ombudsman, privacy and freedom of information oversight of these entities, particularly AHPRA and the National Health Practitioner Boards.

In order to fulfil these functions, the National Law confers specified jurisdiction on the National Health Practitioner Ombudsman and Privacy Commissioner that is derived from the Ombudsman Act 1976 (Cwlth), the Privacy Act 1988 (Cwlth), and the Freedom of Information Act 1982 (Cwlth). These Acts are modified by the Health Practitioner Regulation National Law Regulation to make them suitable for the national regulatory scheme.

Job Details

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Department: Department of Health and Human Services
Work Type: Fixed term - full time
Job Function: Legal
Classification: VPSG4
Work Location: Melbourne - CBD
Reference: VG/DHHS/NHPOPC/532677
Closing Date: 23-May-2018
Salary Range: $81,354 - $92,304
Job Duration: to 30/06/2019
Attachments: 2018-05-09 532677 VPS4 Investigator PD.doc (Word, 2.09MB)
Job Specification

2018-05-09 532677 VPS4 Investigator PD.pdf (PDF, 389KB)
Job Specification

PD Preview: Preview unavailable for this role
Contact: Chris Jensen
03 9096 9848

Position Details

Number of vacancies available: 2 positions

Office Location(s):
 50 Lonsdale Street Melbourne

Position Summary:

The Investigator will contribute to the resolution of complaints received by the office of the National Health Practitioner Ombudsman and Privacy Commissioner (NHPOPC). The Investigator will efficiently assess complaints, conduct detailed and accurate investigations, and effectively communicate the outcome of investigations to complainants and other relevant stakeholders under direction from a Team Leader.

Are you

  • An investigator with outstanding analytical skills and experience in a regulatory body?
  • A team player who recognises the benefits of working collaboratively in a small statutory environment?
  • An effective and confident communicator, with excellent written and verbal communication skills?


How to Apply:

Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note:

For this role, you are not required to address each of the key selection criteria in a separate written document. Applicants are strongly encouraged to review our Careers Page. This page provides information on the department's recruitment and safety screening processes.

Click 'Apply Now' below to submit your interest in this role.
For further information please visit the Department of Health and Human Services website:

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