Customer Relations Officer

The Department of Health and Human Services develops and delivers policies, programs and services that support and enhance the wellbeing of all Victorians. Our services are in line with the government's vision for making Victoria a stronger, more caring and innovative state.

Our vision is to achieve the best health, wellbeing and safety of all Victorians so that they can live a life they value.

We are building an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of vulnerable Victorians.

The department is committed to the safety of its clients. The department takes a zero tolerance approach to abuse, including child abuse and abuse of people with disability.

Departmental employees are required to comply with all legal requirements including the Child Safe Standards to keep children safe from harm and abuse.

All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, LGBTI and people from culturally diverse backgrounds.

If you want a career within a department striving to make Victoria the best place to be and helping shape communities we all want to be part of, then we encourage you to apply.

If you are an Aboriginal or Torres Strait Islander applicant, or if you have a disability, and require advice and support with the recruitment process, contact our Diversity Unit on

The department has a zero tolerance towards violence within the workplace and recognises the rights of all staff to be free from violence and gender-related discrimination. We are proudly working with White Ribbon to create a safer workplace.

Job Details

Careers Logo

Department: Department of Health and Human Services
Work Type: Casual/Temporary
Job Function: Community Services
Classification: VPSG2
Work Location: Melbourne - Northern Metro
Reference: VG/DHHS/NND/386098
Closing Date: 22-Sep-2019
Salary Range: $52,493 - $67,410
Job Duration: N/A
Attachments: Front End Services PD.doc (Word, 973KB)
Job Specification

PD Preview: Preview unavailable for this role
Contact: Michael Verity or Silvana Zanini
Ph: 9479 0205

Position Details

Number of vacancies available: Multiple 

Office Location(s):

Position Summary:

The Customer Relations Officer role performs a critical position within the Preston Office as it gives the first impression of the organisation. The role is instrumental in providing quality telephone and face-to-face service to clients, the general public, staff and service providers of the Department. Casual Customer Relations Officers (CRO) are an important part of the team and provide experienced staffing when other CRO's are on planned or unplanned leave.


Are you

  • Are you energised by providing excellent service?
  • Do you have good communication and interpersonal skills?
  • Are you interested in working within a vigorous and dynamic work environment?
  • Are you available at least four days per week, Monday to Friday?


How to Apply:

Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note:

For this role, you are not required to address each of the key selection criteria in a separate written document. Applicants are strongly encouraged to review our Careers Page. This page provides information on the department's recruitment and safety screening processes.

Click 'Apply Now' below to submit your interest in this role.
For further information please visit the Department of Health and Human Services website:

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

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