Adviser Complaints

The Department of Health and Human Services develops and delivers policies, programs and services that support and enhance the wellbeing of all Victorians. Our services are in line with the government's vision for making Victoria a stronger, more caring and innovative state.

Our vision is to achieve the best health, wellbeing and safety of all Victorians so that they can live a life they value.

We are building an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of vulnerable Victorians.

The department is committed to the safety of its clients. The department takes a zero tolerance approach to abuse, including child abuse and abuse of people with disability.

Departmental employees are required to comply with all legal requirements including the Child Safe Standards to keep children safe from harm and abuse.

All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, LGBTI and people from culturally diverse backgrounds.

If you want a career within a department striving to make Victoria the best place to be and helping shape communities we all want to be part of, then we encourage you to apply.

If you are an Aboriginal or Torres Strait Islander applicant, or if you have a disability, and require advice and support with the recruitment process, contact our Diversity Unit on

The department has a zero tolerance towards violence within the workplace and recognises the rights of all staff to be free from violence and gender-related discrimination. We are proudly working with White Ribbon to create a safer workplace.

Job Details

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Department: Department of Health and Human Services
Work Type: Fixed term - full time
Job Function: Customer Service / Call Centre
Classification: VPSG4
Work Location: Melbourne - CBD
Reference: VG/DHHS/PCO/496822A
Closing Date: 23-Jan-2018
Salary Range: $81,354 - $92,304
Job Duration: Until 06 April 2018
Attachments: 2018-01-08 BP 496822 Compaints Adviser Position Description v01.doc (Word, 973KB)

2018-01-08 BP 496822 Compaints Adviser Position Description v01.pdf (PDF, 283KB)

PD Preview: Preview unavailable for this role
Contact: Helen Doye
03 909 67573

Position Details

Number of vacancies available: x1

Office Location(s):
50 Lonsdale Street, Melbourne, VIC 3000

Position Summary:

The Adviser, Complaints is responsible for compliment and complaint intake, preliminary investigation and referral to relevant department area. Compliments and complaints must be handled effectively and promptly, and recorded for coordination, analysis and reporting. The Adviser applies department policy and procedures department wide with a view to improve department services and client outcomes.

Are you

  • Are you a person with a strong client focus and attention to detail?
  • A strong communicator with a demonstrated collaborative approach to achieving outcomes?
  • A person with a strong team focus and effective working knowledge of the department's operation?



How to Apply:

Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note:

For this role, you are not required to address each of the key selection criteria in a separate written document. Applicants are strongly encouraged to view the Information for Applicants document to obtain guidance on what to include in your cover letter and resume. This document also provides information on the department's recruitment and employment safety screening processes.

Click 'Apply Now' below to submit your interest in this role.
For further information please visit the Department of Health and Human Services website:

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