Continuous Improvement Officer

The Department of Justice and Regulation delivers high quality services to Victorians and supports a safe, just, innovative and thriving Victoria.

We provide professional, value for money services that are driven by our values: working together, making it happen, respecting other people, serving the community and acting with integrity.

Through our commitment to diversity and equality, we are actively engaged in promoting and maintaining a safe and inclusive work environment where all employees are respected, valued and supported.

Our employees are key to our success, and bring new and creative responses to issues and challenges we face in our work and the delivery of quality services to the Victorian community. We proactively seek to employ people of any gender, age, religion, sexual orientation, with a disability, and varied cultural backgrounds. In addition, we have a firm commitment to increase participation of Aboriginal and/or Torres Strait Islander people across our workforce.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

Working flexibly is considered business as usual at the Department of Justice and Regulation. All requests for flexible working arrangements will be considered in line with operational requirements.

Department policy stipulates that salary upon commencement is paid at the base of the salary range for the relevant grade. Any above base requests require sign off by an executive delegate and will be by exception only or where required to match the current salary of Victorian Public Service staff transferring at level.

If you require a copy of this advertisement or any attached documentation in an accessible format, such as large print, please contact the contact person listed on this advertisement.

If a career that can give you the opportunity to contribute to a safe and just Victoria appeals to you, we look forward to receiving your application.
Job Details
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Department: Department of Justice and Regulation
Work Type: Ongoing - full time
Job Function: IT and Telecommunications
Classification: VPSG4
Work Location: Melbourne - CBD
Reference: VG/DJ0436MAY
Closing Date: 23-May-2018
Salary Range: $81,354 - $92,304
Job Duration: N/A
Attachments: Position Description - DJ0436 - Continuous Improvement Officer - DBDRV.doc (Word, 859KB)

Applying for a position at DJR.pdf (PDF, 159KB)

Contact: Gerard Garson on (03) 9194 2707

Position Details

An exciting opportunity exists for a Continuous Improvement Officer on an ongoing basis with Domestic Building Dispute Resolution Victoria (DBDRV). 

Functions of the DBDRV include assessment of referrals, technical building assessments, and conciliation of disputes, Records of Agreement, Dispute Resolution Orders and compliance investigations. 

Reporting to the Strategic Business Manager, the Continuous Improvement Officer will work across the organisation to develop, troubleshoot, enhance and optimise the business processes associated with the DBDRV case management system and other core business systems. 

Working in consultation with the senior leadership group, the Continuous Improvement Officer will also provide hands-on implementation of change, capability building programs and ongoing refinement of DBDRV business rules. 

As our ideal candidate, you will be required to demonstrate:

  • Knowledge and expertise in the use of MS Dynamics
  • Strong interpersonal skills and an ability to establish effective relationships with key stakeholders to scope and negotiate innovative solutions to      complex issues
  • Big picture thinking and a considered approach to broader operational frameworks and needs.

How to apply

Please click the Apply button at the bottom of this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

Please note: When submitting your application online, there will be questions pertaining to a number of the position's Key Selection Criteria to which you are required to respond.


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