Dispute Resolution Officer

At the Department of Justice and Regulation, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?
Job Details
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Department: Department of Justice and Regulation
Work Type: Fixed term - full time or part time
Job Function: Community Services
Classification: VPSG4
Work Location: Melbourne - CBD
Reference: VG/DJ0768_DJ0769_DJ0770
Closing Date: 23-Sep-2018
Salary Range: $82,574 - $93,689
Job Duration: Up to 2 years
Attachments: Dispute Resolution Officer - PD.doc (Word, 866KB)

Contact: Benjamin Fenton on (03) 9194 2714

Position Details

  • Help resolve residential building disputes through appropriate dispute resolution
  • Ongoing and fixed term, full-time or part-time opportunities based in the Melbourne CBD
  • Earn $82,574 - $93,689 annually, with great benefits and conditions

Use your qualifications and experience in conciliation to help resolve residential building disputes between home owners and building practitioners.

About the department

The Department of Justice and Regulation (the department) is one arm of the Victorian State Government, a recognised top employer of choice nationally. All of our staff work to the vision of a safe, just, innovative and thriving Victoria.

Dispute resolution officers will work within the Regulation division of the department, for Domestic Building Dispute Resolution Victoria (DBDRV). DBDRV is an independent government agency that provides free services to help resolve domestic (residential) building disputes, without the cost and time often associated with courts and tribunals.

About the role

Dispute resolution officers work alongside DBDRV counterparts to resolve a wide variety of building disputes, including conflicts related to construction, alterations and renovations, extensions, demolitions and more.

These qualified and experienced conciliators manage disputes from initial assessment onwards, and will, if required, also conduct in-person conciliation with both parties.

What will a dispute resolution officer do?

  • Based on theoretical knowledge and practical expertise, undertake an assessment and analysis of the dispute and diagnose dispute resolution requirements.
  • Provide specialist advice to parties on options available to them towards the resolution of their dispute.
  • Utilise case management principles for disputing parties in order to reduce tensions, improve communication, clarify issues, encourage parties to explore potential solutions and find mutually acceptable outcomes.
  • Read and interpret legislation about domestic building disputes.
  • Apply judgment when a dispute is not likely to be settled via conciliation and recommend an appropriate course of action.
  • Participate in quality assurance, such as process reviews, performance assessment, client focused quality assurance activities, and professional development.

What values and skills should you have?

  • Ideally, a working knowledge of relevant legislation and Acts including but not limited to the Domestic Building Contracts Act 1995.
  • National Mediator Accreditation and conciliation experience desirable.
  • Demonstrated ability to provide expert advice about dispute resolution.
  • Experience in dispute resolution techniques, including in the assessment of disputes, case management, and facilitative settlement.
  • Ability to build strong relationships and develops an understanding of others in order to motivate them and confidently address conflict situations.
  • Use specialist knowledge and expertise to address complex problems, gathering relevant information and generating and testing a range of solutions and outcomes.
  • Use excellent communication skills with internal or external stakeholders with various levels of understanding and from a range of backgrounds.

How to apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

Please note:  When submitting your application online, there will be questions pertaining to a number of the position's Key Selection Criteria to which you are required to respond.

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